Student Services Specialist

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://(Use the "Apply for this Job" box below). make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

The Graduate Admissions Operations Student Support Specialist I is critical in providing student-focused customer service during the graduate admission process. Their primary focus centers on processing applications, executing admission requirements, and completing document imaging - scanning, imaging, and indexing. This Specialist also provides general data entry support in the student information system and CRM and will assist in other areas during peak times, including but not limited to issuing decisions, reviewing tuition classification, and completing transcript evaluation.

The duties include, but are not limited to:

• Process applications for all incoming students from multiple systems.
• Enter, update, and maintain student information in Banner and Slate.

• Complete data entry and scan documents into Banner, Slate, and Xtender.
• Scan, image, and index application and student documents.

• Maintain student files by managing intake of new documents.
• Track transcripts and update checklists for all applicants and students.

• Run reports to perform quality control checks on data entry.
• Review files and databases for accuracy and completeness.

• Assist during peak periods with issuing admission decisions.
• Review tuition classification.
• Complete transcript evaluations.

• Perform other essential duties and responsibilities as assigned.
• Perform special projects, temporary duties, and other related duties as assigned.

High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization with one year of administrative or customer service experience.

• Experience in BANNER, Xtender, Slate, Reporting Systems, transfer articulation or other student information systems.
• Proficient in Microsoft Excel.

• Proficient in Microsoft Office and other computer software/databases
• Operation of a personal computer, photocopier equipment, imaging scanners, and standard office machines

• Excellent interpersonal, verbal, and written communication skills
• Attention to detail in collating and assembling printed or copied materials such as reports, bulletins, articles, and delivering finished materials

• Ability to maintain confidentiality
• Ability to work efficiently

Shift: Days; M-F (Work outside of normal business hours may be required)

Pay Band: B2

Salary: $32,800.00/Annually-$38,589.10/Annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period:
Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

• Benefits that may be elected could include health insurance, dental…