Lead Business Service Specialist

Company Cox Enterprises Job Family Group Business Operations Job Profile Lead Business Services Specialist Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities.

Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Cox Enterprises is seeking a Lead Business Services Specialist to deliver senior-level operational and administrative support with a strong emphasis on hospitality, customer experience, and workplace service delivery. This role is critical to creating a high-quality, service-oriented workplace environment by supporting employees, visitors, and stakeholders with professionalism, responsiveness, and attention to detail. The Lead Business Services Specialist serves as a key liaison across teams, functions, and vendors—ensuring seamless coordination of services while driving an exceptional end-user experience.

This position requires a proactive, customer-first mindset, strong organizational skills, and the ability to manage multiple priorities in a dynamic environment.

Serve as a highly visible, front-line representative delivering a concierge-level workplace experience.

Act as a roving point of contact to proactively identify and resolve service issues.

Provide timely, professional responses to workplace requests ensuring a positive experience.

Coordinate meetings, events, and workplace activities with focus on quality and service excellence.

Maintain readiness and hospitality standards across shared spaces.

Excellent customer service skills with hospitality mindset.

Provide senior-level administrative and operational support.

Manage work order/ticketing systems including assignment and closure.

Coordinate with facilities teams and vendors to ensure timely service delivery.

Process invoices, purchase orders, and payments accurately.

Support expense reporting, P-card reconciliation, and budget tracking; efficiently track and manage a multi-tenant building budget that includes invoice tracking, Cap Ex spending, OpEx spending, and LRP planning.

Maintain vendor records and manage supply inventory.

Experience creating PowerPoint presentations of various types to share with higher-level management.

Demonstrable skills with Excel spreadsheets for tracking purposes and other various projects to share with higher-level management.

Serve as liaison across teams, vendors, and stakeholders.

Communicate workplace updates and operational information.

Support scheduling, meetings, and coordination.

Interact professionally with all organizational levels.

Conduct facility walkthroughs to identify and resolve issues.

Support space planning and employee moves.

Coordinate vendor services and inspections.

Identify service improvement opportunities.

Provide cross functional support to facility operations team.

Promote a culture of hospitality and service excellence.

Support cross-functional initiatives.

High School Diploma/GED and 7 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 5 years’ experience; OR 9 years’ experience in a…