Medical Front Desk Receptionist- Cumberland

Front Desk
- Cumberland

Position Overview: Greets patients when they arrive, gathers appropriate demographics and insurance information. Collects due balances, posts and balances a daily payment batch. Schedules appointments and answers telephones. Answers patient questions and provides assistance when necessary.

• 401K
• Dental
• Life
• Medical
• Paid Time Off

Full-Time

• Gather patient demographics, insurance information and enter into Next Gen.
• Scan appropriate documents into EMA.
• Verify insurance benefits and eligibility.
• Collect outstanding balances, deductibles, copays due at the time of check in.
• Perform a variety of clerical duties.

• Schedule patient's follow up appointment.
• Collect outstanding balances, deductibles, copays due at the time of check out.
• Accurately post payments and provide receipts to patients.
• Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.
• Perform other duties as assigned or requested.

• Answer multi-line phones and handle the patient's needs or direct to the appropriate party.
• Call patients to remind them of upcoming appointments.
• Schedule new, follow-up appointments and adjust existing appointments.
• Respond to voicemails in a timely manner.
• Maintain schedule templates for multiple doctors.

• Excellent communication, organizational and time management skills.
• Customer service, computer, and telephone skills.
• Meticulous attention to detail.