Service Advisor

Service Advisor - Jim Ellis Chevrolet What Jim Ellis Can Offer You

• Weekly Pay Checks + Bonuses based on performance
• Employee discounts on products, services, and vehicle purchases
• Closed on Sundays + 6 Employer-Paid Holidays + Paid Time Off
• Employee Referral Program of up to $500 per referral
• Medical, Dental, and Vision Insurance
• 401k
• Provided lunch on Saturdays
• Career advancement opportunities and promotions from within
• Highly competitive pay and productive shop
• Paid Training
• Long-term and Short-term Disability
• Employee Assistance Program
• $10,000 company-paid life insurance for full-time employees (additional coverage available)
• Continued Education with Dale Carnegie and DeVry University

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepare repair order by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communicate additional repair and service needs to the customer based on vehicle inspection
• Administer the manufacturer warranty for qualifying vehicle repairs
• Confirm and offer resolution to customer concerns
• Consult with customers on applicable service specials and keep customer informed on completion times and services expenses

• High school diploma or equivalent preferred
• Must be authorized to work in the US
• Must have a valid Driver’s License
• Minimum of 18 years of age to be able to drive for the company
• Previous Service Advisor experience is preferred
• CDK experience is preferred
• Ability to multi-task in a fast-paced work environment
• Basic mechanical understanding of a vehicle

We are an Equal Opportunity Employer. All applicants must submit to and pass pre‑employment testing to include background check, drug screening and MVR.