Business Operations Manager

Overview

Homewatch Caregivers an affiliate of Authority Brands Inc. is seeking a Business Operations Manager
. The Business Operations Manager is responsible for providing assertive, franchisee-centered guidance that prepares and supports an increasingly diverse community of franchisees to grow expeditiously, exponentially, and responsibly. The focus of this position is to engage franchise owners to build a solid foundation in the core areas of the business model to include but not limited to operations, staffing, sales and marketing, customer service, practice management software, etc.

Promote a compliance culture by raising awareness of the importance of compliance. Support compliance projects both within the team and providing compliance SME input into business projects.

• On a proactive and consistent basis, work hand-in-hand with Franchise Owners on operational execution to achieve revenue & profitability targets
• Collaborate with the development, adherence, and execution of Franchise Owner operating plans
• Utilize business intelligence tools into support of Franchise Owners so they understand how to successfully manage their businesses through metrics
• Utilizes office P&L and KPI data to analyze & respond to business trends and opportunities
• Provide coaching, support and resources to Franchise Owners including standardized business processes and best practices for office staff, clients, and caregivers
• Consult with and provide support to franchisees regarding daily business issues
• Engage in immediate problem resolution and/or help franchise owners develop short-term action plans consistent with the franchise model to build a solid foundation
• Conduct monthly calls with franchise owners to review progress as projected. Confirm understanding of key KPIs.
• Review and provide feedback as requested on franchise owners home care license applications.
• Ensure maintenance of brand standards of the franchise system
• Proven ability and experience to consult with and influence experienced business owners and leaders.
• Proven experience driving measurable performance results
• Strong business acumen and ability to read and interpret financial statements and reporting tools.
• Analyzes and interprets data, identifies areas of concern, and recognizes when there is a problem. Determines compliance within regulations, policies, and procedures. Identifies methods of resolution and options for corrective action.
• Address compliance & performance issues as directed
• Other duties as assigned

• Undergraduate degree in Business Management or related field or equivalent experience
• 3 - 5 years’ experience with coaching individuals to improvement in a one-on-one basis and/or in a group setting
• Experience with in franchising or health care industries required
• Experience developing training material
• Proficient in Microsoft Office 365 tools and Share Point