Business Solutions Manager, SFDC

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QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.

Atrius Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc.

is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at  .

As a Business Solutions Manager serving as the Product Owner for the Technical Services global team, you act as the strategic bridge between business stakeholders, the Business PMO, and IT development teams. Through professional, thoughtful engagement, you ensure business needs are clearly understood, refined, documented, and translated into actionable plans that deliver measurable value.

This role focuses on driving clarity, alignment, and continuous improvement across globally supported platforms and processes. You will manage and prioritize the product backlog, write epics, features, and user stories, collaborate closely with developers throughout the sprint lifecycle, and support the business through UAT, training, and documentation. Your ability to integrate complex requirements and foster cohesive cross-functional relationships is essential to advancing Technical Services’ operational excellence.

• Collaborate with global business and technical teams to understand challenges, operational needs, and strategic goals.
• Receive and evaluate requests from the Business PMO, ensuring clarity of scope and intended value.
• Translate business requirements into well defined, actionable functional specifications.
• Conduct discovery sessions, workflow analysis, and requirement refinement discussions.
• Encourage thoughtful, deliberate problem solving to develop scalable, future focused solutions.

• Serve as Product Owner for Technical Services platforms, owning backlog structure, clarity, and prioritization.
• Write clean, concise epics, features, and user stories with clear acceptance criteria.
• Prioritize work based on business impact, feasibility, and strategic alignment.
• Present backlog items during refinement and sprint planning sessions.
• Support development teams by clarifying requirements and removing blockers.

• Act as the primary liaison between business stakeholders, the Business PMO, IT teams, and technical services leadership.
• Foster mutual understanding of goals, dependencies, and constraints.
• Coordinate across departments to ensure alignment on priorities, roadmaps, and solution delivery.
• Promote strong, collaborative…