Customer Manager

Overview

Customer Growth Performance Manager

Job Description:

The Customer Growth Performance Manager is responsible for driving deep commercial insight, operational performance understanding, and ongoing in-life analysis across the US portfolio. This role acts as a strategic business partner to US Growth and Finance teams, ensuring the organization has a clear, data-driven understanding of customer behavior, product performance, and progress against budget.

• Deliver detailed deep-dive analysis on in-life performance across the US business, with actionable insights.
• Act as the primary performance business partner for US Growth and Finance teams.
• Own the US in-life performance cadence including weekly scorecards and reviews.
• Partner with Growth leaders to evaluate campaign and product performance.
• Provide scenario modelling to influence decision-making.
• Work with Finance to ensure a consistent performance view.
• Support standardization of global frameworks within the US market.
• Translate complex data into clear narratives.
• Collaborate with Product, Marketing, CS, Sales Ops.
• Drive continuous improvement in performance insight quality.

Must have:

• Strong analytical background in SaaS or tech.
• Proven partnering and influencing skills.
• Deep understanding of lifecycle metrics.
• Strong storytelling and communication abilities.
• High proficiency in analytics tools.
• Confident presenter to senior leadership.

Preferred:

• Experience in global organizations.
• Familiarity with recurring revenue KPIs.

• Advanced Excel skills (complex formulas, Power Query, pivot tables, scenario modelling, cohort analysis)
• BI & visualization tools (Power BI preferred; Tableau / Looker / Qlik acceptable alternatives)
• Data modelling & metric design, including renewal rate by value, churn, retention cohorts, LTV, and ARR movements
• Strong SQL capability for extracting, joining, and validating data from multiple sources
• Commercial performance reporting, translating data into insights and actions for senior stakeholders

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

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LI-RM1

Function:
Routes to Revenue

Country:
United States

Office

Location:

Atlanta

Work Place type:
Hybrid

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