Marketing and Client Management Assistant

Join our Marketing Team as a Marketing and Client Management Assistant located in our Atlanta office.

The Marketing and Client Management Assistant will work within the Client Management and Marketing Department at the firm. With a client-centric, service-oriented mindset, the Marketing and Client Management Assistant supports cross-functional collaboration to facilitate best practices in account management, assisting client managers, client teams and attorneys to maintain and expand firm-wide client relationships, and ensuring an exceptional client experience. The Marketing and Client Management Assistant also collaborates closely with marketers supporting various firm industry group initiatives.

• Supports the account team, working with Client Relationship Managers, Directors and Relationship Shareholders to aid in strategic execution and liaising with the client’s legal operations team and other key contacts
• Maintains Teams sites and training resources for Client Management function
• Supports and implements a client-centric, action-oriented client service and support plan that focuses on strategic priorities, identifies service opportunities, and fosters a trusted-advisor relationship
• Supports multiple, complex sets of client relationship activities including RFPs and other new business opportunities, secondments, client events, and custom client marketing efforts
• Supports onboarding of new client managers and key client accounts by initiating processes documented in onboarding materials, and maintains and updates those onboarding materials
• Builds a deep understanding of the client's business, industry, and competitive environment
• Balances goals and strategies of many different clients at once by scheduling internal calls, monitoring client correspondence and feedback as well as coordinating with internal teams
• Supports Relationship Managers and Shareholders with day-to-day tasks including scheduling internal team meetings, requesting client-focused research, and reviewing quarterly data reports
• Supports firm industry group initiatives across a range of offices and practices
• Tracks, monitors, and shares external events, webinars, CLEs, alerts, advisories, and other thought leadership for coordination across industry groups
• Supports marketing resources for the industry groups at the firm, including management of Teams site, coordination of regular calls, and other administrative tasks
• Provides support for events including webinars, CLEs, external events, and charitable events, among others
• Assists in experience tracking and monitoring at the industry level
• Prepares Chambers, Legal
  500, Law
  360, and other award and directory submissions, as needed

• Ability to manage multiple competing priorities
• Ability to work in a fast-growth, entrepreneurial environment
• Outstanding interpersonal and communication skills, both written and oral
• Ability to effectively interface with all levels of personnel within the organization
• Excellent time management and organizational skills
• Flexibility and adaptability in a fast-paced work environment
• Strong client-first work ethic
• Must be attentive to detail, work well under pressure, and manage simultaneous, tight deadlines

• Bachelor’s degree is required
• One to three years of marketing and business development experience
• Experience at a law firm or professional services firm is strongly preferred

• High level of proficiency using Microsoft Office (Outlook, Word, Excel and PowerPoint, Teams)

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.