School Manager, ManageBac+

Overview

We are looking for a full-time School Experience Manager to take on ownership of a portfolio of Manage Bac+ clients in the Americas using our products and solutions.

Focused on supporting schools throughout the Americas, this position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter with K-12/ed tech knowledge who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.

The responsibilities of a School''s Experience Manager (SEM) include:

• Manage healthy and robust relationships through regular engagement and communication with the portfolio; this includes onsite visits to schools and attending conferences (10% travel)
• Creatively use tools to maximize meaningful communication and client interface
• Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
• Leverage other teams (Support, Implementation, PD, etc) to serve client needs
• Provide consultative partnerships to maximize product and service efficacy for clients

• Track and understand the health of clients within the portfolio
• Identify at-risk situations and partner with the Regional Lead or Director to address these
• Leverage relationships and communication to meet retention/renewal goals

• Identify and deploy micro-campaigns
• Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
• Partner with Sales to nurture upsell/cross-sell leads

• Strong understanding of IB program structures and requirements (PYP, MYP, DP, CP), including core components, assessment models, subject groups, and key coordinator workflows (e.g., unit planning, projects, CAS, EE, TOK, and IBIS processes).
• Ability to translate IB pedagogical and compliance needs into Manage Bac+ best practices, guiding schools on configuration, workflows, reporting, and adoption strategies that support accreditation, authorization, and day-to-day program delivery.

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations

• Prior experience with K-12 education, especially with educational technology, is highly valued.

• Balances team and individual responsibilities; supports everyone’s efforts to succeed.
• Able to liaise across teams (e.g., support, tech, sales, etc.) to facilitate and achieve the correct solution for a client.

• Understands or capacity to learn business implications of decisions; displays an orientation to profitability; demonstrates knowledge of the market and competition; aligns work with strategic goals.

• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.

• Develop strategies to achieve organizational goals; understand the organization’s strengths and weaknesses; analyze the market and competition; identify external threats and opportunities; adapt strategies to changing conditions.

• Follows instructions and responds to management direction; takes responsibility for own actions; keeps commitments; dedicated to seeing a task through to completion.

• Able to organize and prioritize competing client portfolio demands, including inbound requests, outbound calls, and emails, conference follow-up, accounts receivable, internal meetings, and other tasks as they arise.

• Passion and drive to succeed, going beyond what’s expected, looking for growth opportunities.

• Excellent verbal and written communication skills, with the ability to interact professionally…