Customs Brokerage Supervisor

CUSTOMS BROKERAGE SUPERVISOR About the Organization

We are a logistics and trade solutions company with a team of over 300 specialists dedicated to fulfilling customer supply chain needs. Our focus includes customs brokerage
, domestic and international transportation, trade compliance, education, and consulting.

Our business practices are guided daily by three core values:
ENRICH purposefully,
CARE personally, and DELIVER professionally. We are an employee-centric organization that prioritizes our people and our customers. This commitment has earned us the "Great Place To Work" certification for the past eleven years.

• Supervise, train, and coach Entry-Writing/CHB staff.
• Assign accounts and distribute workload across the team.
• Measure performance of staff and address any emerging issues.
• Support local branch Import Transportation teams with brokerage requirements.
• Troubleshoot freight issues with US Customs and other government agencies.
• Enhance department performance in collaboration with the Customs Brokerage Manager.
• Complete Entry work and audit files for accuracy as needed.
• Oversee billing processes and monitor dwell time for all files.
• Improve procedures and streamline the Entry department workflow.
• On-board new clients according to sales or client-specific SOPs.
• Verify accuracy of US Customs information on all documentation.
• Execute projects and provide support as assigned by management.

• Accreditation: Certified Customs Specialist (CCS) required;
  Licensed Customs Broker preferred.
• Experience: Minimum of 5 years working with US Customs and other government agencies.
• Regulatory Knowledge: Thorough understanding of US Customs rules and regulations.
• Leadership: Prior experience in personnel supervision and/or training.
• Employee Characteristics
• Self-motivated and capable of effective prioritization.
• Highly organized with the ability to multi-task and maintain attention to detail.
• Problem-solver capable of resolving issues across all aspects of the position.
• Adaptable to changing work environments.
• Objective leader who can effectively supervise a diverse team.