Delta Vacations Senior Analyst, Digital Channels

How you'll help us Keep Climbing (overview & key responsibilities)

Delta Vacations, a Delta Air Lines Company, is seeking a Senior Analyst, Digital Channels. They will extract, synthesize, and analyze data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact.

• Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting.

• Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.

• Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to collaborators across the organization.

• Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and committed solutions.

• Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.

• Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others.

• Deliver strategic, data-driven recommendations to leadership that influence business decisions.

• Lead projects and serve as a subject matter expert, mentoring and training team members when needed.

• Independently performs complex, high-impact analysis and applying problem-solving skills to deliver actionable insights.

• Regularly evaluate processes and make recommendations to improve efficiency.

• Participate in meetings pertaining to assigned responsibilities; organize and lead as required.

• Other duties and responsibilities as assigned, which may include cross-utilization within the department or with other departments.

• Follow all corporate and departmental policies/procedures and applicable governmental regulations.

• Potential opportunities for domestic and/or international travel to fulfill assigned responsibilities or development.

• Must possess strong analytical skills.

• Define problems, collect data, establish facts, draw valid conclusions, and solve problems in a timely and accurate manner while demonstrating sound judgement and reasoning skills.

• Perform work that is varied and may be somewhat difficult in nature.

• Prioritize and successfully manage multiple projects and deadlines simultaneously.

• Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers.

DLV Corporate Headquarters, Atlanta GA

$53,072 - $89,513 annually

Full-Time Monday through Friday; 8 a.m. to 5 p.m. Occasional evening and weekend may be required as job duties demand.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Candidates for this position may have completion of a Bachelor’s degree from four-year college or university; or 3-4 years of professional work experience; or equivalent combination of education and experience (Business, Economics, Math or Engineering majors preferred)

• Strong PC skills including MS Excel, Word, and Power Point

• Four years experience working in Analytics, Strategy, Customer Insights, or similar field

• Three years experience with Adobe Analytics and other web analytics tools

• Consistently prioritizes safety and security of self, others, and personal…