Director of Strategic Channel Partnerships; SaaS​/ITSM​/AI Solutions

About The Company

Our client is a global SaaS leader redefining how organizations operate by combining AI, automation, and service management to transform employee experience and productivity. Their innovative platform empowers businesses worldwide to modernize IT operations and drive digital efficiency across the enterprise. As part of the company’s continued global expansion, they’re seeking a Director of Strategic Channel Partnerships to build, lead, and scale their partner ecosystem.

As Director of Strategic Channel Partnerships, you’ll play a key leadership role in expanding the company’s reach through strategic alliances, technology partnerships, and channel programs. You’ll develop a comprehensive go-to-market (GTM) and partnership strategy that drives new business opportunities and enhances customer value. This is both a strategic and hands‑on role — ideal for a proactive, relationship‑driven leader who thrives in fast‑paced SaaS environments and enjoys building from the ground up.

• Develop and execute channel and alliance strategies to drive pipeline growth and revenue through partner organizations.
• Identify, evaluate, and engage key partnership opportunities across technology and go-to-market ecosystems.
• Design partner incentive programs to encourage growth and expand market reach.
• Collaborate with Sales, Marketing, Product, and Finance to align partner strategies with company objectives and revenue goals.
• Lead enablement initiatives to train and equip partners with tools, resources, and product knowledge needed for success.
• Support Account Executives and internal teams through joint account planning, field enablement, and co‑selling initiatives.
• Manage and grow key partner relationships, establishing and maintaining strong executive‑level connections.
• Drive pipeline development and forecasting, co‑owning partner‑influenced and partner‑sourced revenue goals.
• Track and report on partner performance, ROI, and key metrics, providing regular updates to executive leadership.
• Collaborate with the Product and R&D teams to support technology alliances and drive joint solution development.

• Proven success in B2B SaaS channel sales, strategic alliances, or business development, ideally within ITSM, IT, or enterprise software.
• 8–10 years of experience in a partner leadership role, with a history of driving measurable revenue impact.
• Strong balance of strategic vision and hands‑on execution — able to design programs while directly engaging with partners.
• Deep understanding of go‑to‑market strategies, joint value creation, and ecosystem development.
• Exceptional relationship‑building, negotiation, and executive communication skills.
• Strong analytical and project management abilities, with experience measuring and optimizing partner performance.
• Bachelor’s degree in Business, Engineering, or a related field; MBA preferred.
• Background in ITSM or IT‑related software is highly desirable.

• Join a high‑growth SaaS company on the cutting edge of AI and automation.
• Play a pivotal role in shaping the U.S. and global partnership strategy.
• Collaborate with executive leadership and innovative teams across Sales, Product, and Marketing.
• Be part of a culture that values initiative, innovation, and long‑term career growth.