Healthcare Operations Data Analyst

Healthcare Operations Data Analyst

UST Health Proof is a trusted partner for health plans, offering an integrated ecosystem for health plan operations. Our BPaaS solutions manage complex admin tasks, allowing our customers to prioritize members' well‑being. With our commitment to simplicity, honesty, and leadership, we navigate challenges with our customers to achieve affordable health care for all. We have a strong global presence and a dedicated workforce of over 4000 people spread across the world.

We are seeking a Healthcare Operations Data Analyst to join a team within our Operational Excellence function. The analyst will support the Operational Excellence Program Lead in driving process improvements and efficiency initiatives across BPaaS operations (Enrollment, Claims, Contact Centers, etc).

• Collect, analyze, and interpret operational data to identify trends, inefficiencies, and improvement opportunities.
• Develop and maintain dashboards and reports to track KPIs, cost savings, and process performance.
• Assist in root cause analysis and prepare actionable recommendations for process optimization.
• Support implementation of process improvements and automation initiatives (RPA, AI/ML).
• Document workflows, standard operating procedures, and best practices.
• Collaborate with cross‑functional teams to ensure timely execution of improvement projects.
• Prepare presentations and status updates for internal stakeholders and clients.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

• 2–4 years of experience in operations analysis, process improvement, or a related role.
• Strong analytical and problem‑solving skills with proficiency in Excel, SQL, and data visualization tools (Power BI, Tableau).
• Familiarity with BPaaS operations or healthcare processes preferred.
• Excellent communication and collaboration skills.
• Bachelor's degree in Business, Operations, Analytics, or related field;
  Lean Six Sigma certification is a plus.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST Health Proof provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Compensation Range: $75,000–$95,000

Full‑time employees accrue up to 16 days of paid vacation per year, receive 6 days of paid sick leave each year (pro‑rated for new hires), 10 paid holidays, and are eligible for paid bereavement leave. Employees are eligible to participate in the company’s 401(k) retirement plan with employer matching, as well as medical, dental, and vision insurance for themselves and dependents.

Additional benefits include basic life insurance, accidental death and disability insurance, and short‑ and long‑term disability benefits. Certain employees may have the potential for quarterly incentive‑based bonuses and/or commissions depending on role. See local benefits for specific offerings.

UST Health Proof is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST Health Proof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.