Principal – Customer Success; Analytics Consulting into CPG​/Retail

Role:
Principal – Customer Success (Analytics Consulting into CPG / Retail)

Location:
Atlanta, GA (4 days onsite at client location)

Domain: CPG / Retail (Mandatory), Need Strong Consulting exp.

We are seeking a senior Customer Success leader to drive account growth and analytics transformation for enterprise clients. This role owns end-to-end client success — including strategy, P&L, relationship management, and expansion of existing accounts.

You will act as a trusted advisor to client leadership, translating business challenges into analytics solutions and building long-term partnerships while leading global delivery teams.

• Drive account mining across existing portfolios to generate YoY revenue growth through renewals, cross-sell, and upsell opportunities
• Own full accountability for assigned client accounts (growth strategy, P&L, escalations, and resource planning)
• Build executive relationships and become a trusted strategic partner to client stakeholders
• Identify and create new engagement opportunities within client organizations

• Understand customer business challenges and translate them into analytics initiatives
• Develop insights, recommendations, and present them to leadership teams
• Institutionalize data-driven decision making and operationalize recommendations
• Design analytics capability roadmaps aligned with business strategy
• Lead and mentor Associate Principals, Engagement Managers, and Consultants
• Work with global delivery teams (including India teams) to execute engagements effectively
• Coach teams to strengthen client relationships and drive value creation
• Manage cross-functional and cross-cultural teams in a fast-paced environment

• 12+ years of experience managing client engagements, consulting projects, or analytics programs
• Mandatory experience in CPG or Retail industry
• Experience working with consulting firms or large Fortune 500 organizations
• Strong track record of account growth and client relationship management
• Ability to translate business problems into analytics solutions and actionable insights
• Experience leading global teams and managing ambiguity

• Master’s degree from a top-tier university OR
• Bachelor’s degree + 12+ years relevant experience
• MBA or advanced degree preferred

• Business consulting & analytics strategy
• P&L ownership
• Executive communication & presentation
• Cross-functional leadership
• Growth mindset and networking capability