Manager - Enablement Delivery & Events

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise‑grade solutions are powerful, yet easy to use, and quick to deliver results. Our people‑first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency.

And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for an energetic, creative, and highly organized professional to serve as our Manager - Enablement Delivery & Events. This role is dedicated to orchestrating high‑impact internal events for the global GTM organization and delivering effective enablement programs that empower our Americas Field teams. The ideal candidate will have a strong track record in sales enablement and delivery, with the ability to think strategically while executing the logistics of global GTM events.

Please note this role will require 25%-30% travel.

• Lead the strategic planning, content management, and onsite execution of annual GTM Kickoffs. Manage logistics, agendas, and speaker prep in partnership with internal stakeholders and external vendors.
• Plan and execute immersive quarterly in‑person training events for new hires.
• Support stakeholders with planning and execution of mid‑year and team events and training activities.
• Draft and deliver regular communications including newsletters, announcements, leadership updates and team‑wide briefings.
• Monitor the effectiveness of communications and events using surveys, feedback, open rates and participation metrics.

• Develop and deliver engaging and informative sales training programs, both in‑person and virtually, that align with the overall sales strategy and goals.
• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team.
• Collaborate with marketing, product, and enablement partner teams to create high‑quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.
• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams.
• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.
• Assess the effectiveness of training programs and make recommendations for improvement.

• Bachelor’s degree in business, marketing, or a related field; additional certifications in training and development are a plus.
• 7+ years of combined experience in enablement and sales, preferably in a technology company
• Extremely strong delivery skills, both in‑person and virtually
• Strong analytical and problem‑solving skills
• A proactive and adaptable mindset with a commitment to continuous improvement.
• Excellent written and verbal communication skills, with a talent for storytelling and tone
• Proven ability to manage events across international, cross‑functional teams
• Highly organized, proactive and comfortable working in a fast‑paced, high‑growth environment
• Strong collaboration skills, with experience partnering with senior leaders
• Familiar with tools such as Slack, Zoom, Google Workspace, and event planning platforms