Sr. Sales Operations Lead — Mid-Market & Customer , Shipping

Description

Amazon Shipping is building a high-growth business designed to transform how the world thinks about logistics. We’re rapidly expanding our shipping and delivery services to brands and merchants across the U.S., and we’re looking for Sales Operations leaders who can help scale our Mid-Market (MMKT) and Customer Growth (CG) motions with discipline and repeatability.

As a Sr. Sales Operations Lead for Mid-Market & Customer Growth, you will focus on preparing the organization for scale. You will operationalize our Ideal Customer Profile (ICP) strategy, refine account ownership models, and build inspection and reporting mechanisms that ensure shippers ramp efficiently and hit growth targets—while supporting global expansion through new teams and programs.

You are a scale-minded Sales Operations specialist who excels at building repeatable, data-driven systems. You are energized by growth problems—how to ramp faster, inspect better, and standardize what works without losing flexibility where it matters.

You bring strong operational judgment, think in mechanisms rather than one-offs, and design solutions that enable managers and reps to self-diagnose performance. You are comfortable balancing speed and rigor while supporting teams at different stages of maturity.

• Operationalize ICP strategy across Mid-Market and Customer Growth teams, including account segmentation and ownership models.
• Build automated reporting, early warning indicators, and intervention processes to ensure shippers meet growth and ramp targets.
• Own operational processes supporting the Customer Growth organization, including enhanced access to performance data and insights.
• Manage account transitions between MMKT and CG teams, ensuring clean handoffs and minimal disruption.
• Support scaling initiatives such as the Costa Rica CG team and college rotational program through clear processes, tooling, and reporting.

• 10+ years of Microsoft Excel experience
• Bachelor's degree or equivalent
• Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent
• Experience supporting scaled or high-velocity sales or business development teams
• Strong analytical skills with experience building performance reporting and inspection mechanisms

• Experience presenting to senior leadership
• Experience working with global and cross-functional teams across business development, marketing, operations, product development and legal
• Experience operationalizing ICP or segmentation strategies
• Strong ability to simplify complex systems for front-line teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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