Partner & Value Engineering Operations Manager

Partner & Value Engineering Operations Manager

Atlanta, Georgia

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, Seat Geek, Priceline, Calm, and Box create dynamic, individualized experiences  platform empowers organizations to activate customer data, design seamless cross‑channel interactions, and optimize engagement—all with enterprise‑grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!

Job Title: Partner & Value Engineering Operations Manager

Department: Revenue Operations

Location: Remote

Reports To: Director of Sales & Customer Operations

We’re seeking a strategic and process-oriented leader for Partner and Value Engineering Operations
. This role will serve as the operational backbone of our Indirect Sales channel and our value‑selling motion. You will partner closely with Global Partnerships, Value Engineering, and Sales leadership to build a scalable engine that quantifies business impact and accelerates partner‑led revenue.

While our core Sales Ops team manages the direct motion, this role owns the end‑to‑end GTM infrastructure for our ecosystem. You will ensure that our partners (referral, reseller, and alliance) have the tools, ROI frameworks, and data‑driven insights they need to succeed while maintaining strict alignment with our internal revenue goals.

• Design and optimize the end‑to‑end partner lifecycle, from onboarding and deal registration to attribution and incentive payouts.
• Partner with the Value Engineering team to adapt enterprise ROI tools and business‑case templates specifically for partner‑led and co‑sell motions.
• Establish clear Rules of Engagement (RoE) between direct sales, Value Engineering, and Partners to minimize conflict and maximize co‑selling efficiency.

Data Partnership & Value Insights

• Partner with Revenue Analytics to build comprehensive dashboards providing visibility into ecosystem health, partner‑influenced ROI, and realized customer value.
• Serve as the primary architect for partner data integrity, ensuring accurate attribution of “Value‑Added” activities within the CRM.
• Conduct regular “Value Gap” analyses to identify which partner segments are driving high‑margin, value‑based growth versus those competing solely on price.

Operational Excellence & Value Tooling

• Streamline the lead process, ensuring business cases and value assets are tracked from the initial partner lead through to the final closed deal.
• Collaborate with Partner Finance and Deal Desk to manage partner commission structures, tiered incentives, and value‑based performance bonuses.

Enablement & Influence

• Act as a thought leader within Rev Ops to ensure the “Partner Voice” and “Value Motion” are represented in annual planning and territory design.
• Enable partners and Partner Managers on how to utilize Value Engineering assets to increase deal size and win rates.
• Lead cross‑functional projects to improve the partner experience, making it easier for external stakeholders to deliver value‑based outcomes to our joint customers.

• 5+ years of experience in Partner Operations, Value Engineering, or Revenue Operations within a high‑growth SaaS environment.
• Expertise in the Partner Lifecycle
  :
  Deep understanding of referral, reseller, and co‑sell motions, as well as value‑selling methodologies.
• Technical Proficiency
  :
  Advanced Salesforce (SFDC) skills and experience managing partner ecosystems and ROI calculators.
• Analytical Rigor
  :
  Strong ability to translate complex financial data into clear, actionable narratives for partner and executive audiences.
• Stakeholder Management
  :
  Proven track record of aligning…