Senior Client Service Manager

Manage and grow long-term Agency of Record (AOR) client relationships within the Midwest region, acting as a strategic partner deeply embedded in the client’s business and media ecosystem.

Build trusted, long-term partnerships by deeply understanding client business models, regional market dynamics, and long-term growth objectives.

Effectively communicate with clients and internal teams. Present insights clearly and professionally, engaging executive-level stakeholders and guiding decision-making.

Act as a strategic bridge between clients and Ad Operations, ensuring alignment, prioritization, and scalable execution across AOR accounts.

Analyze and interpret reporting with attention to detail. Identify trends, proactively address potential issues, and optimize performance through data-driven insights.

Anticipate client needs and offer strategic solutions. Address challenges before they arise and proactively suggest opportunities for growth.

Manage multiple campaigns efficiently. Prioritize tasks, delegate effectively, and ensure seamless execution by leveraging internal resources.

Lead client interactions with confidence and professionalism. Run meetings, provide strategic recommendations, and identify opportunities to enhance ROI.

Stay informed on industry trends and digital advertising advancements. Adapt strategies to align with market shifts and emerging best practices.

Support and mentor junior team members. Share best practices, provide guidance, and contribute to a collaborative and high-performing team environment.

Willingness to work full-time (40 hours/week), with standard working hours from 9:00 AM to 6:00 PM EST.

5+ years of experience in an Account Management role within an agency environment, with hands‑on experience managing long-term, retainer-based or Agency of Record (AOR) clients.

Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools/apps.

A proactive, ownership-driven mindset with the ability to independently manage complex, long-term client relationships.

Ability to cope with a varied volume of work and occasional time pressure.

Excellent organizational skills – always two steps ahead.

Ability to work well independently and in a team environment.