Customer Success Manager

Key Responsibilities

• Partner Enablement & Delivery Excellence
  • Develop and manage a scalable framework to ensure SIAP partners are services-enabled and consistently deliver successful implementations.
  • Ensure partners maintain certifications and adhere to Sage Intacct’s methodologies and service standards.
  • Promote Sage Expert Services and Enablement Services to support complex implementations and increase project success rates.
• Revenue Alignment & Growth Enablement
  • Collaborate with partners to align growth activities, accelerating renewal, up-sell, and cross-sell motions.
  • Support partners in identifying and executing growth opportunities within their client base.
  • Track and manage partner pipeline to ensure resource alignment with demand and revenue targets.
• Partner Satisfaction & Strategic Engagement
  • Monitor partner performance and client satisfaction, resolving issues and managing escalations to ensure positive outcomes.
  • Serve as a strategic advisor to partners, helping them grow their Sage Intacct practices and deliver measurable value to clients.
  • Gather and share partner and client feedback with product and services teams to drive continuous improvement.
• Cross-Functional Collaboration
  • Work closely with regional services, alliances, and product teams to align on partner strategy, enablement, and lifecycle engagement.
  • Contribute to the development of joint business plans and strategic initiatives that accelerate Sage Intacct adoption.
  • Represent Sage at key industry, partner, and client events to strengthen relationships and promote the SIAP program.

• 5+ years of experience in partner management and SaaS sales, with a foundational understanding of accounting and advisory firm dynamics.
• Proven success in managing within a channel, preferably accountant and advisory firms and driving revenue growth through indirect channels.
• High accountability, time and project management skills.
• Experience in project management, service delivery, and implementation of cloud-based financial solutions.
• Strong business acumen with the ability to align partner expectations with commercial outcomes.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
• Willingness to travel up to 30%.

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on demand career development options and ongoing training offerings

• Who is Sage
• Life at Sage
• Our Values & Behaviors
• How we make a difference
• Sage Business Cloud – SaaS for Every Business

Function:
Sales

Country:
United States

Office

Location:

Atlanta

Work Place type:
Hybrid

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.