Partner Manager

We are seeking an experienced business development manager to oversee the development and evolution of partner-facing systems, products and experiences. This role combines project leadership with a strong focus on partner engagement, industry insights, and cross-functional alignment..

Partner Engagement & Insights

• Conduct structured surveys to capture partner experiences, satisfaction levels, and areas for improvement.

• Host discussions with key partners to gather qualitative insights, address concerns, and explore strategic opportunities.

• Analyze findings to highlight gaps in the Global Payments–partner model and create data-driven recommendations for improvement.

• Share improvements transparently with partners to reinforce trust and collaboration.

Industry & Market Intelligence

• Track industry reports, competitor strategies, and emerging trends that may impact Global Payments and our partners.

• Analyze key market indicators, including partner demand and regulatory shifts.

• Share insights with internal sales teams to improve partner support and effectiveness.

• Communicate relevant market shifts to partners, reinforcing Global Payments’ role as an innovative and forward-looking partner.

Internal Partner Team Support

• Collect structured feedback from sales and partner development teams on partner experience, enablement resources, and challenges in supporting partners.

• Analyze findings to identify trends, improvement areas, and actionable next steps.

• Provide training, tools, and content to sales and partner development teams to ensure they are equipped to effectively support partners.

• Act as a bridge between partner-facing teams and internal stakeholders to close gaps and drive improvements.

Collaboration & Roadmap Execution

• Align with Sales, Marketing, and Product teams to turn partner and market insights into actionable initiatives.

• Translate business requirements into engineering plans that improve the overall partner journey.

Team Leadership & Delivery

• Lead and coach cross-functional teams

• Foster a culture of quality, agility, and continuous improvement.

• Ensure timely delivery of initiatives that drive measurable value for partners.