Client Partner

Overview

About ICP ICP is a global leader in Content Operations, partnering with some of the world’s most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai
, and Shanghai
, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are
At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're A People First Company
At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence
Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You’re not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

ICP Client Partners are responsible for business, financial and delivery success on assigned client accounts by building long-term, cross-functional partnerships and fostering client loyalty and business growth. Client Partners drive overall account success by balancing client needs and ICP priorities, working closely with internal teams and senior leadership to ensure effective execution and thoughtful growth. The role supports a client portfolio with a strong concentration in healthcare and regulated industries, requiring comfort operating within complex governance, compliance, and enterprise environments.

The role is based in Atlanta and requires in-person collaboration with clients and cross-functional teams. The ideal candidate brings a strong technical understanding of Digital Asset Management and Content Ecosystems, enabling confident engagement in operational and technical discussions with client stakeholders and internal delivery teams. The ideal candidate demonstrates a collaborative and inclusive approach, anticipates and engages proactively, brings optimism and curiosity to problem solving, and operates with humility, integrity, and clarity in all interactions.

Client Partners are skilled at navigating global organizations and building relationships across Marketing, IT, Sales, and Procurement. They embrace challenges and communicate clearly, using structured thinking to translate complexity into clarity.

Based on their natural curiosity and solution-oriented mindset, Client Partners help clients address meaningful business and operating challenges, translating needs into measurable value and sustainable growth opportunities through consultative, solution-led engagement.

Business Strategy | Client Relationship Management

• Develop solid and trusting relationships with key stakeholders by understanding their business objectives, operating context, and personal and professional priorities.
• Actively engage clients in conversations on business priorities, operating challenges, and objectives with consideration for regulated and compliance-driven environments.
• Develop near and medium-term account strategy informed by industry landscape, client readiness, and ICP capabilities in collaboration with senior leadership.
• Active listening and structured questioning to challenge assumptions, surface risks early, and guide clients toward scalable, long-term solutions rather than short-term fixes.
• Identify and progress opportunities for account expansion across services and…