Manager, Retail Platform Onboarding

How You’ll Help Us Keep Climbing (Overview & Key Responsibilities)

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.

Delta is transforming into a world-class retailer—reimagining how we sell and service flights and ancillary products to deliver a more personalized, seamless customer experience. To achieve this goal, Delta’s Retail strategy is to consistently offer, sell, and service high-quality personalized products in the customer’s channel of choice.

The Enterprise Solutions Retail Platform Onboarding team partners with internal and third-party channel teams to launch and scale modern retailing capabilities across the enterprise. Our team operates like a Software as a Service (SaaS) Professional Services group, supporting internal and third-party teams as they integrate to enterprise retailing capabilities. We serve as the bridge between business stakeholders and technical product teams—gathering requirements, coordinating delivery, and ensuring successful channel onboarding across the enterprise.

The Enterprise Solutions (ES) team is seeking a Manager of Retail Platform Onboarding that will lead channel integration with enterprise retail capabilities, enabling speed to market and flexibility for the company.

• Create and execute on Delta’s Retail Onboarding roadmap

• Minimum five years of airline, retail technology or equivalent experience required
• Strong business knowledge and technical skills with an in-depth understanding of product management
• Capable of managing multiple projects with limited supervision in a fast-paced environment
• Focused on results and can prioritize competing interests with seemingly disparate goals
• Uses data to quantify problems, identify trade-offs and develop solutions
• Communicates in a timely, accurate and effective manner
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• BA/BS or advanced degree in a process or project management discipline such as Business Administration, Operations Research, Finance, or Engineering
• Prior experience leading and developing a team in a commercial setting
• Airline retailing knowledge – PNR, ticket, order, revenue management
• Working knowledge of at least one Delta internal or external channel preferred (Axis, Omni Pro, , SNAPP, GDS or 3rd Party Agent application)
• Working experience with Agile product management methodology
• Data analytics and experience building performance tracking dashboards)
• Prior experience of managing a technology vendor

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and…