Director, Account Management

Job Summary:

Day to day oversight of Account Managers and Specialists

Essential Job Functions:

* Oversee Intermodal Account Managers and Specialists

* Meet or exceed monthly metric goals as set by AVP and VP

* Maintain customer relationships and participate in high level customer meetings

* Oversee assigned account P&L reporting

* Interact with customer and Sales to identify growth opportunities

* Lead discussions for assigned accounts during the Elite and Service Sensitive meetings

* Drive service enhancement by working with operational management and our rail partners

* Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes

* Ensure Account Management team is communicating to our customers proactively, professionally and strategically

* Other special projects and duties as assigned

Minimum Qualifications:

* Bachelor's degree is preferred but not required

* Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required

* Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability

* Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors

* Basic knowledge of accounting procedures preferred but not required

* Proficiency with MS Office software

* Ability to manage employees and assist in their progression

* Occasional travel will be required

Benefits We offer a comprehensive benefits plan including:

* Medical

* Dental

* Vision

* Flexible Spending Account (FSA)

* Employee Assistance Program (EAP)

* Life & AD&D Insurance

* Disability

* Paid Time Off

* Paid Holidays