Renewal and Receivables Administrator

At Neighborly Software
, we are on a mission to improve the lives of the communities we serve by delivering cutting-edge SaaS solutions.

We're seeking a detail-oriented and process-driven Renewal and Receivables Administrator that will be an integral part of our team focused on the renewal cycle. This role is critical to ensuring seamless customer renewals while continuously improving our processes through automation and innovative tools.

• Execute all phases of the renewal process including account review, quote creation, contract drafting, internal routing, and approval.
• Maintain a database of contracts, including tracking status, renewal timelines, and compliance requirements.
• Identify client renewal requirements early on to uncover roadblocks and drive on-time renewal closure.
• Identify, prepare and deliver paperwork required by clients for renewal such as W-9s, remittance instructions, and sole source letters.
• Negotiate renewal terms and conditions with clients.
• Prepare and issue accurate, contract-compliant pricing quotes.
• Provide guidance and subject matter expertise on contract-related matters to internal operational and client teams.

• Ensure renewal billing is timely, accurate, and aligned with contractual terms.
• Monitor customer accounts and initiate client contact regarding past due receivables and account discrepancies.
• Research billing history of accounts to resolve client issues and maintain accurate records.
• Investigate and resolve renewal and billing issues through cross-functional collaboration with Operations, Client Services, Legal, and Finance.
• Document client related conversations, issues and resolution within Accounting and CRM systems.

• Generate regular reports on renewal rates, contract value, pipeline health, and key performance metrics.
• Analyze renewal trends and provide insights on process performance and improvement opportunities.
• Track the impact of process improvements and automation initiatives on efficiency and outcomes.

Required

• 3-5 years of experience in contract administration, renewals management, or revenue operations, preferably in a SaaS environment.
• Exceptional attention to detail and organizational skills with ability to manage multiple priorities independently.
• Strong reading comprehension skills with the ability to interpret, analyze and identify key information in client contracts and written correspondence.
• Excellent written communication skills, including the ability to summarize and convey critical information to clients and internal stakeholders.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams.
• Strong commitment to quality, compliance, and accountability.

• Bachelor’s degree in business administration, Finance, Accounting, or related field preferred, or equivalent combination of education and relevant work experience.
• Exposure to local government procurement processes.
• Experience with Hub Spot, Maxio, Quick Books, and Vitally.

• You're a problem-solver who asks, "how can we do this better?" rather than accepting the status quo.
• You're excited about leveraging technology and AI to eliminate manual work
• You balance efficiency with accuracy—you move quickly but never compromise on quality.
• You're self-directed and can identify opportunities without being told what needs fixing.

• 25 days of Paid Time Off + 3 days of Volunteer Time Off
• 9 paid holidays
• 401k match with immediate vesting
• Professional development stipend + Linked In Learning access