Senior Collections Specialist

Job

Exempt

Oldcastle Infrastructure™, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We are more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We are a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we are leading the industry with innovation and a safety‑first mindset.

The Senior Collector is responsible for coordinating departmental collection activities, working closely with team members and management to monitor and ensure compliance with collection laws and collection policies. The role must initiate, maintain, and grow solid relationships with our supply chain, sales, and finance teams to assess and improve processes for account management, minimize operational risk, and improve cash flow. The Senior Collector participates in monthly collection conference calls with field partners and customers to drive results and resolve non‑payment issues.

This is a hybrid position located at our corporate office in Atlanta, GA near the perimeter.

• Handle a portfolio with a potential of over 700 customers.
• Respond to email and telephone inquiries from customers, research and resolve outstanding invoice issues.
• Review reports and provide feedback to sales, supply chain, and operational teams to drive action within the business.
• Provide detailed reconciliations as directed by management.
• Assign deduction reason codes to unpaid invoices, short‑paid invoices, and stand‑alone deductions.
• Communicate issues timely to ensure major AR issues are reviewed and root causes are addressed to prevent repeat occurrences.
• Review existing account vendor guidelines and agreements, ensuring compliance and monitoring customer accounts for changes and discrepancies.
• Follow up with customers to resolve problems and/or answer any additional questions or inquiries they may have, and escape to management as necessary.
• Resolve unapplied cash on account and assist cash with unapplied amounts that may belong to AR.
• Update weekly and monthly reports for management with the status of delinquent customers and disputes.
• Work closely with cross‑functional teams such as Sales, Marketing, and Customer Service to resolve collection and deduction issues.
• Stay accountable, transparent and elevate key issues in a timely manner.
• Participate in monthly regional calls with all stakeholders.
• Maintain accurate and current notes on the status of customer accounts.
• Review and propose potential doubtful or past‑due accounts for write‑off.
• Work closely with the credit department to ensure liens are filed, credit limits are not exceeded, and necessary accounts are put on hold.
• Speak to your portfolio through analytics and reporting.

• 12+ years of related experience in B2B collections.
• Knowledge of lien laws (a plus).
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Excellent Excel skills, including VLOOKUP and pivot tables.
• Ability to reconcile AR accounts.
• Ability to communicate with internal and external customers.
• Ability to maintain accuracy in a highly detail‑oriented work environment.
• Proficient in PC skills and accounting software and internet‑based tools.

• Highly competitive base pay.
• Comprehensive medical, dental and disability benefits programs.
• Group retirement savings program.
• Health and wellness programs.
• An inclusive culture that values opportunity for growth, development, and internal promotion.

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click "apply now", you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.