Enterprise Account Director

About Impiricus

Impiricus is the first and only AI‑powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go‑to‑market costs and accelerate patient access to the treatments they need.

Department:
Client Services
Job type:
Full Time, Exempt

Enterprise Account Director is a senior strategic leader responsible for end‑to‑end success and growth of 2–3 high‑value enterprise accounts ($10‑20M in annual revenue). This role goes beyond traditional account management — the Enterprise Account Director serves as a trusted consulting partner to client executives, deeply understands their long‑term business goals, and ensures that all programs, governance, and delivery activities are aligned to achieving these priorities.

The ideal candidate consistently safeguards delivery quality, drives cross‑brand coordination, champions structured governance, and leads proactive performance insights that deliver measurable business outcomes. This role requires both a strategic mindset and strong operational excellence — the Enterprise Account Director is ultimately accountable for high‑quality, on‑time delivery of all customer programs while building strong executive relationships that drive retention, expansion, and strategic impact.

• Serve as the primary executive‑level point of contact for assigned enterprise customers.
• Develop a deep understanding of each customer’s business, strategic priorities, and success metrics.
• Act as a consultative advisor — not just a delivery manager — guiding clients toward optimal outcomes.
• Partner with internal teams (CS, Sales, Product, Delivery, Analytics) to continually elevate value delivered: consistently on‑time, on‑budget, and exceeding customer expectations.
• Lead cross‑brand coordination across multiple internal teams, ensuring aligned execution across programs.
• Establish and run structured governance rituals, steering committees, and executive forums with clients.
• Contribute to stakeholder mapping across commercial, medical, IT, and compliance.
• Standardize quarterly planning, risk escalation, and decision pipelines to support predictable delivery outcomes.
• Own escalations and paths to resolution.
• Provide oversight for your accounts to ensure delivery quality and timeliness for all customer initiatives.
• Partner with project managers to set and maintain clear scopes, milestones, quality baselines, and risk plans.
• Monitor delivery performance at tactical and strategic levels, ensuring commitments are met.
• Define and track success metrics aligned to customer goals, translating activity into impact.
• Lead Quarterly Business Reviews (QBRs) and executive readouts that synthesize performance, insights, and forward plans.
• Continuously monitor progress and drive corrective actions to exceed performance expectations.
• Accountable for ensuring performance readouts clearly demonstrate business impact and ROI at the executive level.
• Maintain high NRR for customers.
• Support sales in protecting and growing revenue through value delivery, renewal planning, and expanded opportunities.
• Identify strategic expansion opportunities and partner with Sales to capture them.
• Serve as the internal voice of the customer, influencing product and solution roadmaps.

• 8+ years of experience in enterprise account management, client success, consulting, or strategic delivery leadership.
• Proven experience owning large enterprise customer relationships with revenues in the $5M–$10M range.
• Excellent executive presence with ability to engage senior stakeholders and influence cross‑functional internal teams.
• Strong operational and project delivery skills, with a track record of driving quality and on‑time execution.
• Expertise in governance, performance metrics, and structured client reporting.
• Consultative mindset — ability to understand customer business goals and translate them into…