Manager Complex, Key Accounts

Executive

Job Description:

Manager, Employee Benefits Large, Complex, Key Accounts

Division: North America, South

Reports To: Director of Operations, Employee Benefits

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

The Manager, Employee Benefits Large, Complex, Key Accounts reports to the Director of Operations, Employee Benefits and will significantly contribute to the overall health and success of the Division by executing on strategies and strengthening processes and procedures to ensure the delivery of excellent customer service and dynamic client experiences. This role serves as the standard‑bearer of Acrisure’s performance culture and client‑focused values.

The Manager, Employee Benefits Large, Complex, Key Accounts plays a critical role in the execution of operational strategies and process improvements to enhance client retention, team efficiency, and overall business growth. This role is responsible for implementing policies, managing a team, and ensuring operational excellence across all functions.

• Client Retention and Growth:
  Prepare and equip team members to deliver proactive, personalized, easy to navigate, consistent experiences so clients receive comprehensive insurance solutions tailored to their needs. Interact with clients directly, gather insights, ask periodic questions, and analyze recent responses against past ones for feedback. Provide escalation paths for circumstances that require a more urgent plan or response for a client. Actively participate in cross-functional initiatives that promote cross selling and deliver growth.
  
  Key player in leading the retention SWARM process.
• Culture and talent:
  Model and promote a client centric culture that values leadership at all levels, personal and collective accountability, and being great teammates. Recruit, develop, and engage team members. Identify capability and/or capacity gaps and work with partners and Subject Matter Experts (SMEs) to find solutions. Provide opportunities for employees to learn new skills and take on new challenges and provide guidance and support along the way.
  
  Provide regular and constructive feedback to help employees improve their performance and achieve goals. Create elite workplaces and work environments where employees feel valued, respected, and included.
• Performance Monitoring:
  Monitor and analyze key performance indicators (KPIs) to compare actual results to planned objectives and take corrective action when necessary. Conduct ongoing assessment of how well the work is going and anticipate the needs of employees before they run out of materials, time, patience or something else. Model and encourage self‑reflection through interactions with employees - this involves personally reflecting on performance and identifying areas for improvement.
  
  Drive incentive process as a key motivational initiative.
• Risk Management:
  
  Ensure compliance with industry regulations, company policies, and operational best practices. Identify and mitigate potential risks through proactive planning and problem-solving. Lead efforts to standardize policies and procedures, ensuring operational consistency and minimizing exposure to risk.
• Market Expansion:
  Stay abreast of industry trends, market dynamics, and competitive landscape in the Employee Benefits sector. Identify opportunities to expand our service offerings to current clients and prospects.
• Operational Excellence:
  Implement operational strategies and initiatives as directed by the Director of…