Claims Specialist Atlanta, GA

Introduction
McKenney’s has been going strong for more than seven decades. Our culture values people and ideas, and we work together to deliver the most innovative solutions to our customers. We help you grow in your career through training and support, and as an equal opportunity employer, we provide comprehensive benefits and give you a firm foundation for the future. Overview

The Claims Specialist shall serve as a member of the Company's risk management team, supporting the Company's auto and general liability claims programs, fleet operations, and technology initiatives. This Position is responsible for the day-to-day management of claims intake and administration, oversight of the company’s fleet's compliance and driver qualification files, and execution of technical projects that improve the department's efficiency and analytical capabilities.

The ideal candidate shall possess foundational claims experience, genuine curiosity about technology, and the organizational skills to manage competing priorities across several work streams. This Position reports directly to the General Counsel and offers significant opportunity for professional growth as the Company's risk function matures.

Claims Management:

• Serve as the first point of contact for auto accident intake, gathering incident details, coordinating with drivers and field supervisors, and documenting claims in the claims management system
• Manage auto liability and general liability claims from initial report through resolution, including investigation, reserving, settlement coordination, and closure
• Monitor claim status and aging, flag high-exposure or litigated claims, and prepare summary reports for leadership
• Coordinate with third-party administrators, insurance carriers, and defense counsel on open claims matters
• Maintain organized claim files and ensure documentation meets internal standards and carrier requirements
• Track and analyze claims data to identify trends, root causes, and opportunities for loss reduction

Fleet Administration:

• Order, review, and maintain motor vehicle records (MVRs) for all drivers across applicable jurisdictions, ensuring compliance with Company policy and applicable regulations
• Manage driver qualification files, vehicle assignment records, and fleet compliance documentation
• Coordinate with operations and human resources on driver eligibility determinations, license expirations, and violation follow-up
• Support vehicle insurance and registration processes, including certificate of insurance requests and auto  distribution
• Assist with fleet safety initiatives and contribute data and analysis to fleet performance reviews

Technical Projects:

• Identify opportunities to automate manual processes within the risk management function using available tools and platforms
• Build and maintain dashboards, trackers, and reporting tools that provide leadership visibility into claims, fleet, and risk metrics
• Explore and potentially develop AI-powered tools within the Company's technology stack to improve claims triage, data extraction, or risk scoring
• Partner with IT and other departments on system integrations, data migrations, or technology rollouts that affect risk operations

Training and Stakeholder Engagement:

• Assist in the development and delivery of the Company's driver training program, including scheduling and recordkeeping
• Conduct or support driver safety training sessions for new hires and existing employees as required
• Communicate risk policies, procedures, and expectations to field teams and operational leaders in clear, accessible terms
• Serve as a resource for internal stakeholders on claims reporting procedures, fleet policies, and risk-related questions

Education and Experience

• Bachelor's degree in risk management, insurance, business administration, or a related field required
• 1 to four 4 years of professional experience in risk management, claims adjusting, insurance, or a closely related field
• Direct experience handling auto liability and/or general liability claims, including intake, investigation, reserving, and resolution
• Internal candidates: 1 to 2 years of experience as a Field Supervisor,…