Customer Solutions Manager - Consumer Goods

This range is provided by CHEP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Join Us as a Customer Solutions Manager to lead strategic project delivery. Are you passionate about driving transformation, unlocking value, and building strategic partnerships that fuel growth? We’re looking for a dynamic leader to spearhead the execution of high-impact projects that deliver measurable savings, operational efficiency, and scalable growth for our customers.

• Lead strategic initiatives from concept to execution, identifying and delivering on key opportunities for value creation.
• Build and nurture strategic partnerships with customers and internal stakeholders, becoming a trusted advisor and catalyst for innovation.
• Leverage your product category expertise to uncover untapped potential, define value levers, and co-create solutions that drive long-term success.
• Develop and manage multiple value streams, ensuring alignment with business goals and customer needs.
• Drive the execution of strategic project delivery for identified savings, efficiency, and growth opportunities for the customer. Provide guidance and build strategic partnerships while developing multiple value streams. Utilize product category expertise to partner with customers and internal stakeholders/ SMEs to define levers for realizing value creation and unlocking opportunities.
• Monitor and evaluate an ongoing portfolio of value creation projects by tracking their effectiveness and making necessary adjustments. Project management to execute multiple value opportunities within the assigned category.
• Closely collaborate with the Solutions Channel Manager to ensure cross value chain thinking and overall end-to-end optimization.
• Encourage and foster a culture of continuous improvement within the category team. Will participate in all team functions.
• Contribute to a data-centric team, maintaining high standards of Salesforce and other records to ensure accurate, complete, and up-to-date information used by all stakeholders.
• Act as a product category thought leader and develop capabilities in customer category expertise, culture of continuous improvement, customer value creation, and customer curiosity. Leverage learnings with other Category Optimization colleagues for joint learning and development.
• Act as Subject Matter Expert on the assigned category. Responsible for supporting category strategy to further grow CHEP’s solutions portfolio.

Essential Qualifications

• Bachelor’s degree in business, Supply Chain, Engineering, or a related field
• Well-developed oral, written, and graphical communication skills, including development and presentation of formal briefings and proposals

Desirable Qualifications

• PMP certification
• Lean Six Sigma Green or Master Black Belt Certification

• Experience in the development of comprehensive project plans, objectives, and deliverables that are aligned with business growth and/or customer goals
• Experience conducting research in customer product categories to identify opportunities, industry trends, and competitive offerings
• Success in engaging with key stakeholders and customer contact web to ensure project alignment and buy-in.
• Project Management experience including regular status updates, KPI tracking, transparent communication, and customer re-engagement (if necessary)
• Proven record of driving excellence in customer engagements
• Extended work in cross-functional matrix oriented internal structures
• Familiar with working and problem-solving within assigned category preferred
• CPG Experience in Beverage, Packaging or Pet Care
• 4+ years of supply chain experience
• 4+ years of process improvement experience
• 4+ years of project management experience
• 4+ years of commercial/customer-facing experience

• Competitive salary + annual bonus
• Benefits Day 1!
• 401K w/ company match (up to 4%)
• FREE company-paid vision, short-term disability, and life insurance!!
• Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!

The salary range for this position is $115,000- $160,000

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