Manager, Off-Premise & Third-Party Delivery

A growing multi‑unit restaurant brand is seeking a Manager, Off‑Premise & Third‑Party Delivery to lead and optimize its delivery, catering, and digital ordering channels. This role sits at the intersection of restaurant operations, digital commerce, analytics, and partner management, with responsibility for driving growth across third‑party delivery marketplaces and catering platforms.

The ideal candidate understands both the strategic and operational aspects of off‑premise dining, combining strong analytical skills with hands‑on knowledge of delivery execution, marketplace management, and guest experience. This individual will work cross‑functionally with Operations, Marketing, Technology, Finance, and external partners to enhance performance and ensure a seamless customer experience across all digital ordering channels.

• nt Serve as the primary relationship owner for delivery and catering partners, including platforms such as Door Dash, Uber Eats, Grubhub, EZ Cater, and other emerging provider
• s.Manage digital storefronts, ensuring menu accuracy, pricing, availability, hours, and promotions are consistently maintained across platform
• s.Lead implementation and rollout of new marketplace features, integrations, partnerships, and platform enhancement
• s.Monitor industry trends and evaluate new delivery and catering technologies, services, and growth opportunitie

• ics Analyze sales, operational, and customer performance data to identify opportunities for revenue growth and improved guest satisfacti
• on.
  
  Track and report on key performance indicators including order volume, conversion rates, order accuracy, fulfillment quality, delivery performance, ratings, and catering metri
• cs.
  
  Develop dashboards, forecasting tools, and reporting frameworks to support decision‑making and operational readine
• ss.
  
  Translate complex data into actionable recommendations for business stakeholde

• tion Partner with restaurant operations teams to improve delivery and catering execution across locati
• ons.
  
  Develop processes, SOPs, and training materials that support efficient order fulfillment and consistent guest experien
• ces.
  
  Identify and resolve operational challenges related to delivery, catering, and marketplace performa
• nce.
  
  Support field teams with best practices for packaging, handoff procedures, and order accur
• eting
  
  Collaborate with Marketing to develop promotions, campaigns, and platform‑specific growth initiat
• ives.
  
  Optimize digital merchandising through menu presentation, product descriptions, imagery, bundles, and featured offer
• ings.
  
  Support development of delivery‑and catering‑focused menu strategies that increase conversion rates and average order v
• alue.
  
  Measure promotion effectiveness and recommend future growth initiat

• vation
  
  Support long‑term off‑premise strategy, including marketplace expansion, partnership development, and technology invest
• ments.
  
  Evaluate marketplace economics, customer behavior trends, and emerging industry opportun
• ities.
  
  Lead cross‑functional initiatives that improve digital ordering experiences and operational effic
• iency.
  
  Contribute to negotiations and strategic planning with delivery and catering par

• equired
  
  Bachelor's degree or equivalent professional expe
• rience.
  3–7 years of experience managing third‑party delivery marketplaces, digital ordering channels, or catering pla
• tforms.
  
  Experience working with platforms such as Door Dash, Uber Eats, Grubhub, and/or EZ
• Cater.
  
  Strong understanding of marketplace algorithms, promotions, menu optimization, and operational performance m
• etrics.
  
  Experience launching new delivery platform features, integrations, partnerships, or digital initi
• atives.
  
  Advanced analytical skills with the ability to leverage data to drive business dec
• isions.
  
  Strong Excel and/or Google Sheets
• skills.
  
  Excellent communication and stakeholder management abi

• eferred
  
  Experience in multi‑unit restaurant, franchise, fast‑casual, or QSR enviro
• nments.
  
  Familiarity with business intelligence tools such as Tableau, Power BI, or
• Looker.
  
  Experience with POS integrations, APIs, middleware platforms, or digital ordering techno
• logies.
  
  Background in digital merchandising, menu strategy, and promotional optimi
• zation.
  
  Experience supporting catering growth initiatives and large‑order fulfillment pr