Connected Solutions Reg Field Ops Manager

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Atlanta, GA, US

3 days ago Requisition

Department
:
Connected Solutions

Job Status
:
Full Time

Reports To: Director, Field Operations

FLSA Status
:
Exempt

Amount of

Travel Required:

Up to 50%

Grade/Level: Regional Manager – Fulfillment Services

Positions Supervised
:
Multiple

Work Schedule
:
Standard business hours are Monday through Friday, eight hours a day, forty hours a week. Additional hours may be required based on workload and requirements.

Manage and develop residential, enterprise and MDU contractors and employees in a region for adherence to performance standards across all verticals. This includes, but is not limited to, installation metrics, service area coordination, tech skills assessments, training, Perfect Vision product purchases and compliance, and any other activity management as required. This position will be required to assess performance across multiple states, projects and contractors to identify shortcomings and make recommendations for improvement.

It is critical to develop a working relationship with fulfillment contractors across the network for constant up‑training and development with new verticals, programs, partners and customers.

In addition, the Regional Manager will support our existing customer base and drive product sales. This includes developing new relationships with Internet Service Providers, product customers and MDU properties within specified regions, assisting them through the customer onboarding process, and helping them grow their business with Perfect Vision.

Responsible for the proactive direction of the region regarding installation metrics, service region management, tech capacity, calendars, Perfect Vision product compliance and participation in ancillary programs.

• Make recommendations and manage process improvements, implementation, and documentation to improve procedures, effectiveness and results.
• Recruit new contractors with multiple capabilities as needed by the verticals in all areas of the region.
• Understand installation practices with broadband and television delivered by wireless (Satellite & Fixed) and terrestrial (cable & fiber) methods.
• Install/repair and explain functionality of multiple telecom systems and programs to customers.
• Document installation practices and procedures, and assist in creating training materials.
• Host Tech & Contractor trainings across the region to guarantee compliance with current and new verticals.
• Negotiate solutions and act as a liaison between team members and management for escalated issues.
• Identify and analyze escalated problems and provide guidance to team members for resolution.
• Serve as a catalyst for creating a high‑performing team by providing monthly one‑on‑one feedback and development opportunities.
• Monitor progress through performance metric reports and take corrective action as appropriate and timely.
• Enforce company and departmental policies, initiatives and objectives, perform territory‑staffing analysis, interview potential partners, develop new business leads, drive product sales, and conduct performance reviews.
• Ensure compliance with client‑mandated requirements, policies and procedures.
• Develop and maintain positive relationships with other team members throughout the organization.
• Perform other duties as assigned by management.
• Regular and prompt attendance at work is a primary requirement.

• Accountability – Take responsibility, anticipate problems and solve them within the role and organization.
• Achievement Oriented – Persistently achieve tangible results and persist through obstacles.
• Communication – Clearly convey ideas and information verbally and in writing.
• Computer Literacy – Use Microsoft Office and CRM systems efficiently; strong Excel skills required.
• Customer Focus – Anticipate internal and external customers’ needs and prioritize service quality.
• Delegating Responsibility – Allocate authority and tasks appropriately.
• D…