Brand National Partnerships, Principal Program Lead

Team Member Experience Leader

Talent is the top priority for businesses across all industries as we are in a worldwide talent shortage. The talent landscape is shifting. Today's workers have different motivations for career decisions and ever-changing expectations for their full- or part-time employer. Chick-fil-A, Inc., in its effort to be the world's most caring company, supports independent Owner/Operators in navigating the talent challenge and landscape.

Specifically, the Team Member Experience department within the Marketing department equips and inspires franchised Operators to deliver an elevated applicant and Team Member experience. This role is part of the Team Member Experience sub-department.

As Operators work to attract and retain top Team Member talent, it is more important than ever that they can leverage national partnerships to enhance their local Team Member Value Propositions. In this role, you will work to determine the needs of current and future Team Members and develop national partnerships to enhance Chick-fil-A's national Employer Brand. Additionally, you will work to maintain these partnerships and pursue optional Operator adoption.

You will work in a cross-functional environment to develop a strong partnerships strategy that aligns with our Employer Brand efforts, and ultimately works to attract and retain the best Team Member talent for Operators.

Having a keen understanding of future-focused talent and employment trends will provide the foundation for this work. The leader in this role will have a passion for building internal and external relationships, seeking organizational alignment around major initiatives, and enhancing the Team Member experience.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Responsibilities

• Understand Team Member needs to influence partnership options.
• Be responsible for the strategic vision, acquisition, and management of partnerships to enhance our Team Member Value Proposition.
• Scope partnership landscape to determine best partnership strategy for Chick-fil-A, securing meaningful partnerships for Operators and their Team Members.
• Define partnership success metrics and measurement strategy to determine effectiveness and evolution of program offerings.
• Work across the Chick-fil-A enterprise with Legal, Tax, Procurement, Payroll, Team Member Experience Team, among others, to establish and build partnerships.
• Serve as a thought-leader, developing partnership standards across the enterprise, ensuring alignment to and in service of the overall Employer Brand strategy.
• Continuously hone skills and knowledge in the talent strategy space to bring a best-in-class approach to support Operators.

Minimum Qualifications

• Bachelor's Degree
• 8 years of relevant experience
• Experience building external partnerships, relationships and/or business development expertise.
• A forward thinker, with an innovative mindset and a pulse on talent trends.
• Ability to navigate ambiguity, manage complexity, and prioritize competing tasks with varied timelines.
• Excellent verbal and written communication skills.
• Experience leading cross-functional projects with various internal and external stakeholders.

Preferred Qualifications

• Experience building partnerships to enhance an Employee Value Proposition or talent strategy.
• Experience leveraging personas to influence overall strategy.
• Strong ability to influence across multiple teams, projects, and stakeholders.
• Chick-fil-A experience as staff or a Team Member, with an understanding of the Operator Agreement.

Minimum Years of Experience

8

Travel Requirements

30%

Required Level of Education

Bachelor's Degree