Customer Success Manager

Customer Success Manager

Internal

Job Title:

Key Partner Manager (hybrid- onsite Monday-Thursday)

Location:

US-GA-Atlanta (Sandy Springs)

FLSA :
Exempt

#LI-Hybrid

The Key Partner Manager is a strategic growth leader responsible for driving revenue and profitability within the OEM channel. This role owns the development and execution of data-driven strategies that expand partner relationships, increase product penetration, and deliver measurable business results. Acting as a trusted advisor, the Key Partner Manager collaborates with senior-level partner stakeholders and internal teams to identify opportunities, implement solutions, and ensure long-term account success.

• Drive the development and execution of strategies that increase adoption and penetration of products and services, driving measurable revenue growth.
• Analyze and review operational metrics, KPIs, reports, external data, and market trends to identify and create mutual opportunities for growth and customer retention.
• Coordinate and support quarterly business reviews with partners to present insights, recommend actions, and align on growth objectives.
• Implement projects that strengthen client relationships and position Safe-Guard as a strategic partner.
• Collaborate with cross-functional teams to deliver innovative solutions that enhance partner performance and profitability, ensuring execution of partner priorities and alignment with organizational objectives.
• Proactively manage and analyze program data and processes to identify issues that impede productivity, efficiency, quality, and service delivery.
• Support monthly and quarterly business reviews focused on revenue performance, collaborating with senior management and critical partners to identify growth opportunities and achieve mutual financial objectives.
• Contribute to the development and execution of short-, medium-, and long-term revenue strategies to meet and exceed annual financial targets.
• Collaborate with Key Partners to understand their business objectives and strategies, and assist in prioritizing initiatives that drive mutual success.
• Align performance metrics with revenue objectives, providing accurate forecasts and actionable insights to leadership.
• Partner with key stakeholders to prioritize projects that drive top-line growth, ensuring alignment with overall business goals.
• Collaborate with internal teams to optimize program performance, efficiencies, and improving profitability.
• Identify and implement solutions that accelerate revenue growth and operational efficiency, leveraging internal resources and cross-functional teams.
• Deliver business solutions, reporting, analytics, and financial services that enable Key Partners to make revenue-driven decisions.
• Provide support and development to Key Partner support personnel, ensuring capabilities are aligned with revenue generation and partner success.
• Influence across multiple functions and external providers to secure outcomes that maximize partner profitability and retention.
• Apply critical thinking to design dynamic strategies that unlock new revenue streams and strengthen existing ones.
• Drive overall OEM retention and profitability through proactive engagement and performance optimization.

• Bachelor's in Business, Marketing, Operations Management, Strategy, or related field.
• 5+ years of experience in automotive financial services with a focus on strategic partnerships.
• Knowledge of automotive industry systems and processes.
• Proven ability to drive revenue growth and partner success through collaboration and execution of strategic projects.
• Experience in sales planning, business, and market development; ability to take ownership of client portfolios and drive business.
• Strong analytical and problem-solving skills with ability to interpret data and support decision-making.
• Ability to leverage internal and external resources to achieve objectives.
• Excellent written and verbal communication skills; demonstrated ability to deliver clear and well-organized presentations.
• Strong relationship and account management skills.
• Entrepreneurial spirit, self-starter, proactive, with a proven track record of delivering results.
• Strong project management collaboration skills; ability to provide clear business requirements, actively participate in project planning, and ensure successful execution of client initiatives in partnership with dedicated project managers.
• Flexible schedule with the ability to travel as needed (15%+).

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account
• 401(k) Plan with Company Match
• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!

Safe-Guard serves Original Equipment Manufacturers (OEMs), top…