Senior Manager, ServiceNow IRM Ecosystem

About Invesco

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you’re looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including:

• Flexible paid time off
• Hybrid work schedule
• 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution
• Health & wellbeing benefits
• Parental Leave benefits
• Employee stock purchase plan

About the Role:

We are seeking a dynamic Senior Manager to develop and deliver strategic design, improvements, and optimization of Service Now for Integrated Risk Management (IRM) across Enterprise Risk Management (ERM) and Internal Audit (IA) processes and workflows. Acting as the product owner, you will architect and oversee end-to-end solutions that support enterprise risk assessments, audit engagements, assurance testing, incident and issue management.

You’ll collaborate with leaders across Legal, Compliance, Audit, and Risk (LCAR), as well as platform and business stakeholders, to drive adoption, innovation, and measurable value.

Responsibilities of the Role:

• Product Design & Optimization
  Lead the design, implementation, and continuous optimization of Service Now workflows and capabilities, ensuring alignment with business needs and industry best practices. Bring optimal Governance, Risk, and Compliance (GRC) approaches for inclusion in day-to-day workflows as well as enterprise expansion use cases to deliver performance and value.
• Agile Delivery & Governance
  Oversee agile delivery practices, manage product backlogs, and define clear, actionable requirements. Ensure scalable, sustainable solutions through platform governance and configuration standards.
• Innovation & Automation
  Champion a culture of innovation by evaluating and implementing AI and automation opportunities to simplify cross-enterprise risk workflows.
• Roadmap Development & Stakeholder Engagement
  Develop and maintain a forward-looking Service Now roadmap. Communicate vision and secure executive alignment for platform enhancements and strategic initiatives.
• Testing & Change Management
  Oversee robust testing protocols and lead change management efforts to ensure high-quality, low-disruption platform improvements.
• Training & Enablement
  Drive user engagement through education, documentation, and training programs that promote adoption and maximize platform value.
• Governance Representation
  Represent Risk and Audit in Service Now governance forums, advocating for visibility, vendor alignment, and optimal resource allocation.

Requirements of the Role

• Bachelor’s degree in Business, Information Systems, Risk Management, or related field (Master’s preferred).
• Professional certifications such as CRISC, CISA, or CFA desired.
• 7–10 years of experience implementing and managing GRC/IRM platforms in financial services.
• Service Now experience highly preferred; experience with Archer, Metric Stream, Audit Board, or similar platforms will be considered.
• Deep understanding of risk frameworks, audit methodologies, and control functions.
• Proven success in agile methodologies and project management.
• Strong analytical and problem‑solving capabilities.
• Excellent communication and stakeholder engagement skills.
• Ability to translate complex business needs into scalable technical solutions.
• Comfortable working in a dynamic, cross‑functional, global environment.
• Proficient in Microsoft Office and collaboration tools.

Full time

Employee

Yes

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.

Invesco’s culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non‑discrimination in employment.