Operations Manager

We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. This role owns delivery governance, operational excellence, and continuous improvement across policy administration and financial operations in a regulated environment. Deep Life & Annuities expertise, Infosys McCamish platform proficiency, and bilingual fluency in Spanish or Portuguese are mandatory requirements.

• Client Governance — Manage SLAs, risks, and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.
• Operations Excellence — Standardize and improve SOPs to maintain accuracy, efficiency, and audit readiness; enforce financial controls and proactively close control gaps.
• Platform & Technology — Leverage the Infosys McCamish platform to optimize throughput and compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.
• People & Performance — Lead a cross-functional team through goal-setting, coaching, and data-driven performance reviews; build domain depth via structured learning and LOMA pathways.
• Change Management — Execute structured change initiatives for enhancements, new products, and regulatory updates, ensuring smooth transitions and BAU handoffs.
• Compliance & Improvement — Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis, VOC, and control results.
• Reporting & Insights — Translate operational metrics to P&L impact; maintain a leadership dashboard and frame investment cases for automation and AI with ROI trade-offs.
• Training & Knowledge — Keep SOPs, playbooks, and training materials current; deliver structured training for internal teams and client stakeholders on process changes.

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience relating to the job description.

• Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls.
• Track record managing senior client stakeholders and owning outcomes in a regulated environment.
• Bilingual proficiency in Spanish or Portuguese — mandatory.
• Strong analytical skills with the ability to translate operational data into financial insights.
• LOMA certifications (FLMI or ALMI)
• Hands‑on experience with RPA, GenAI/Copilot tools, or analytics platforms in an insurance operations setting.
• Demonstrated success leading process improvement initiatives with measurable outcomes.
• Knowledge of the Infosys McCamish platform and related systems.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.