Operations Lead - Hybrid; Atlanta, GA

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join One Digital.

The Employee Benefits Operations Lead serves as a strategic partner to the National Practice Leader, playing a pivotal role in driving a high-performance, growth-oriented Employee Benefits practice. The role is responsible for supporting and optimizing day-to-day operations, collaborating with Marketing, engaging with carriers and partners, and coordinating events and programs that advance key strategic initiatives. By maximizing field support, identifying efficiencies across markets, and implementing innovative solutions, this role ensures seamless execution of business processes and continuous improvement in service delivery.

The Lead works cross-functionally to coordinate efforts among teams, enhance client retention, and enable cross-sale opportunities, ultimately benefiting both organizations and their employees and fostering a collaborative, results-driven environment.

• Develop and manage programs that support sales and client management teams with resources, reporting, and coordination to drive new business, renewals, and client retention.
• Track and coordinate cross‑sale initiatives with other practices (e.g., Retirement, HR Consulting, Property & Casualty), including collateral organization, meeting preparation, and follow‑up on outcomes.
• Analyze client and portfolio data to identify vulnerable clients, recommend targeted retention actions, and monitor effectiveness, surfacing insights and recommendations for leadership.

• Partner with Marketing to design and execute national campaigns, manage content calendars, and develop EB‑specific messaging and materials aligned with practice strategy.
• Review and interpret engagement metrics and qualitative feedback to inform future initiatives and optimize communication strategies.

• Coordinate regional initiatives, visits, and events, ensuring alignment with national standards and strategic priorities and ensuring timely follow‑up on action items.
• Serve as a connector between national leadership and local teams, facilitating best‑practice sharing and feedback loops to inform national planning.

• Collect, analyze, and organize carrier performance data; prepare materials and recommendations for advisory meetings and track action items to completion.
• Coordinate and help shape initiatives with carrier and vendor partners to align with practice strategy and performance goals.

• Oversee scheduling, logistics, and resource planning for EB training programs and field development curricula.
• Maintain and organize training resources for ongoing team reference and recommend enhancements based on participation, feedback, and evolving business needs.

• Use Power BI and other tools to extract, organize, and report on key metrics (e.g., revenue, pipeline, retention, cross‑sales).
• Develop standard reporting templates and dashboards and surface insights and recommendations to leadership to inform decision‑making and performance improvement.

• Support rollout, adoption, and optimization of EB‑specific products and technology solutions, serving as an operational point of contact for the practice.
• Coordinate user communications, training, and feedback collection, and recommend enhancements to improve utilization and user experience.

• Assist with planning, content…