Project Analyst

Acquirer Capabilities – Product Analyst

The Acquirer Capabilities team is at the heart of the proprietary transaction process, powering billions of transactions that enable merchants to be paid and continue welcoming American Express card members. We are looking for an analytical, motivated self‑starter for a Product Analyst role. The analyst will develop requirements and manage project tasks required to deliver small‑to‑large complex projects through Agile methodology and best practices, aligning with the vision and goals of GM&NS (Global Merchant and Network Services) while coordinating multiple American Express business units worldwide.

• Analyze and break down product requirements into user stories and acceptance criteria in collaboration with product managers, product owners, and scrum teams.
• Prioritize the scrum team’s backlog in collaboration with the Product Manager and other impacted teams, and work to remove impediments.
• Facilitate calls across project teams and business areas to resolve issues, identify gaps, and ensure alignment between Business Partners and Technologies.
• Participate in scrum ceremonies, including sprint planning, show‑and‑tell, and program increment planning.
• Apply strong organizational, technical, and creative problem‑solving skills to work effectively in a dynamic, complex environment under deadline pressures.
• Develop a deep understanding of stakeholders’ challenges in merchant onboarding and pricing to support continuous improvement.

• Ability to manage multiple priorities, collaborate across multiple business teams, and effectively communicate with all levels of the organization.
• Ability to accommodate multiple time zones when required.
• Ability to solve complex problems.
• Strong analytical skills.
• Excellent communication skills.
• Able to self‑manage and prioritize competing tasks.
• Bachelor’s degree or 2+ years Business Analytics experience.

$55,000.00 to $ annually plus bonus and benefits. Employment eligibility to work with American Express in the U.S. is required; the company will not pursue visa sponsorship for these positions.

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well‑being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.