Operational Excellence Manager, GBS Operations

Role Overview

Booking Holdings (NASDAQ: BKNG) is the world's leading provider of online travel and related services, serving consumers and local partners in more than 220 countries and territories through five primary consumer‑facing brands: , Priceline, Agoda, KAYAK, and Open Table. The mission of Booking Holdings is to make it easier for everyone to experience the world.

Booking Holdings is currently undergoing a Global Finance Transformation aimed at driving effective finance support for business management, promoting strong governance and control, and establishing a world‑class finance organization in terms of execution and efficiency.

• Assist the GBS Operations organization with the execution of critical initiatives related to process excellence.
• Lead project scoping and planning by documenting project goals, requirements, KPIs, roadmap, and main deliverables; track completion of project milestones and maintain project artifacts.
• Deliver presentations of materials to all levels of the organization.
• Execute or engage in all GBS Operations initiatives, primarily focused on Process Operational Excellence to increase efficiency and effectiveness, focusing on standardization, harmonization, streamlining, optimization, and control analysis of processes.
• Manage the project of Process Mining initiatives and lead pilot implementations of new document creation tools.
• Work closely with an integrated team to propose, design, and deploy process improvement activities and tools.
• Build and manage processes, business requirements, documentation, playbooks, standard operating procedures (SOPs), and repository.
• Support and enhance Knowledge Management content for GBS Operations – Process Excellence, including inventory and mapping of current state process maps, systems, taxonomies, tools, business process master list, and governance of the repository.
• Collaborate with the VP and Senior Manager of GBS Operations to create and support a culture of continuous improvement, making it easier for people to work efficiently.

• Bachelor’s Degree.
• Experience implementing Celonis on multiple systems (including system connections, creation of data models, and dashboards).
• 5–8 years of relevant experience, preferably in a consulting environment driving value and managing/supporting a wide range of initiatives.
• Experience working as a program or project manager on prior transformations.
• Experience leading global strategic initiatives within a shared services environment undergoing a finance transformation.
• Ability to apply structured problem‑solving methods to address issues and drive root‑cause identification.
• Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing competing interests of varied stakeholders.
• Ability to work successfully with consulting teams and strategic partners to maximize value and accelerate change.
• Experience operating in, and driving alignment and consensus in, a complex and matrix environment.
• Experience working with global teams, capable of bringing together stakeholders, aligning requirements, and driving improvements.
• Proven ability to interact with and influence peers and senior management in a complex, geographically dispersed organization.
• Excellent presentation (written and verbal), documentation, and organizational skills.
• Ability to accommodate meetings in different time zones, as needed.
• Lean Six Sigma certification is a plus.
• Familiarity with G‑Suite is a plus.
• PMP or related certifications are a plus.

• Competitive base salary. In Connecticut and the NYC‑metro area, the base salary range is $132,300–$161,700.
• Eligibility for an annual bonus and equity grant.
• Comprehensive benefits program designed to keep you and your family healthy, plan for the future, and make the most out of life.
• Additional perks for eligible employees, such as tuition reimbursement, fitness reimbursement, discounts, and more.

Through the Booking Holdings brands, we help our customers reach all corners of the earth. We bring together employees from all walks of life and are proud to provide an…