Engagement Director

Your Impact Strategic Client Leadership

• Serve as a trusted advisor to executive stakeholders, guiding enterprise customers through large-scale digital transformation initiatives.
• Develop and communicate compelling transformation strategies that align Salesforce capabilities to customer business objectives and measurable outcomes.
• Build long-term executive relationships that foster customer trust, adoption, and advocacy.
• Lead strategic conversations around enterprise transformation, implementation methodology, roadmap planning, and organizational change.

• Partner with Account and Services Sales teams to lead Slack pre-sales engagement activities including:
  • Opportunity qualification
  • Strategic solutioning
  • Scope definition
  • Statement of Work (SOW) development
  • Delivery planning and staffing strategy
• Collaborate with Solution Architects, SMEs, and Delivery leaders to shape scalable, high-value implementation proposals.
• Influence customer decision-making by clearly articulating business value, implementation strategy, and transformation outcomes.
• Act as the executive delivery expert throughout the sales cycle, ensuring proposals are both commercially viable and operationally executable.

• Provide executive oversight across complex engagements to ensure alignment between customer expectations, delivery execution, and business outcomes.
• Act as the senior escalation point for both customers and internal delivery teams.
• Proactively identify and mitigate delivery risks, stakeholder misalignment, and at-risk account situations.
• Ensure customer engagements conclude with high levels of satisfaction, measurable value realization, and strong referenceability.
• Maintain oversight across multiple strategic enterprise accounts simultaneously.

• Mentor and guide delivery teams, project leaders, and cross-functional stakeholders in enterprise engagement best practices.
• Contribute to the evolution of internal methodologies, governance models, and standardized engagement frameworks.
• Build strong internal partnerships across Sales, Professional Services, Customer Success, Product, and Executive Leadership.
• Drive strategic objectives related to utilization, bookings influence, customer outcomes, and delivery excellence.

• Build executive trust quickly and sustain long-term customer partnerships.
• Shape transformational programs that deliver measurable business value.
• Influence large-scale enterprise decisions through strategic advisory leadership.
• Navigate complexity with confidence while aligning diverse stakeholders.
• Lead high-visibility engagements with accountability, credibility, and operational excellence.
• Elevate customer satisfaction while driving profitable services growth.

• 8+ years of experience delivering enterprise consulting or professional services engagements.
• Proven success leading complex digital transformation initiatives in enterprise environments.
• Strong experience operating within pre-sales and solutioning environments, including scoping and shaping large implementation programs.
• 4+ years of enterprise-level program or project leadership experience.
• Demonstrated ability to influence executive stakeholders and facilitate strategic discussions.
• Exceptional communication, presentation, and stakeholder management skills.
• Strong analytical thinking, problem-solving, and risk management capabilities.
• Experience collaborating with technical architects and subject matter experts to develop scalable customer solutions.
• Bachelor's degree required; MBA or advanced business/technology degree preferred.

• Executive presence with the ability to confidently engage C-suite stakeholders.
• Strategic thinker with strong commercial and operational acumen.
• Collaborative leader who excels in highly matrixed organizations.
• Calm and decisive under pressure, especially during escalations or complex delivery situations.
• Customer-first mindset with a passion for driving transformational outcomes.
• Ability to balance strategic vision with tactical execution.

The Engagement…