Director, Product Operations

A Little About the Role

Procare Solutions is the leading software platform for the early childhood education (ECE) market, serving tens of thousands of child care programs across the country. As we execute an ambitious AI-native platform strategy, we are at an inflection point: we move faster than Brightwheel, we outbuild Playground, and we earn the trust of enterprise customers who depend on us. The Director of Product Operations is the connective tissue that makes all of that possible.

In this role, you will own the infrastructure that connects product investment to business outcomes. You will drive cross-functional execution across our four platforms Online, Desktop, SCW, and Child Plus ensuring that what we ship is measured, communicated, and tied to retention, revenue, and customer value. You will build the operational systems that let a fast-growing product organization stay coordinated, move quickly, and prove that its work is working.

This is a high-visibility, high-impact role reporting directly to the Chief Product Officer. You will be the single owner of the execution infrastructure our AI strategy depends on and the person who helps Procare move from output-driven to outcome-driven.

• Own the release calendar across all four platforms (Online, Desktop, SCW, Child Plus),ensuring coordinated launches that minimize customer disruption and support cross-platform initiatives
• Establish release rhythms, launch readiness criteria, and post-launch review processes that scale as the product team grows
• Own the operational backbone of the product organization: cross-functional meetingcadences, decision logs, escalation paths, and inter-team coordination
• Drive the adoption of tooling and AI-driven workflows that accelerate the team's ability to understand customer behavior and make faster decisions
• Build and maintain an outcome scorecard connecting each major product initiative to aspecific business metric, target, and timeline-replacing output tracking with impact measurement
• Track and report on value realization for launched products: did the investment move themetric it was supposed to move?
• Partner with CPO, Finance to align product investment modeling with TAM expansionpriorities

• Own the internal communication of product decisions ensuring that sales, customer success, and support teams are equipped to represent what is built and when
• Partner with the cross-functional readiness to connect operational readiness to launch execution
• Identify and close the gaps between product, engineering, marketing, and customer success particularly around launches, rollouts, and customer-facing commitments

• Outcome orientation:
  You connect every process you build to a business result. You measure what matters and relentlessly close the loop between investment and impact.
• Cross-functional leadership:
  You earn trust across engineering, product, finance, and customer-facing teams without direct authority. You know how to align stakeholders whohave competing priorities.
• Operational rigor:
  You build systems that scale release calendars, prioritization models,metrics frameworks and you hold the organization to the processes you put in place.
• Data fluency:
  You are comfortable with quantitative analysis, can build models in Excelor equivalent tools, and can turn raw data into a clear story for executive audiences.
• Bias for action:
  You are scrappy. You solve problems with the resources available anddo not wait for perfect information or perfect conditions to move.
• Customer-centric thinking:
  You understand that every operational decision ultimatelyaffects a childcare director, a teacher, or a family. You keep that context front of mind.
• Empowered communicator:
  You can write clearly, present to executives, and runeffective meetings synthesizing complexity into crisp, actionable outputs.
• 7+ years' of experience in product operations, program management, business operations, or a closely related role within a software product company
• Demonstrated experience owning cross-functional execution programs involvingengineering, product, and go-to-market teams
• Experience building outcome-based metrics frameworks and connecting productinvestment to business results
• Strong analytical skills with proficiency in data tools (Excel, SQL, or BI tools) and operational tooling (Jira, Confluence, or equivalent)
• Bachelor's degree in Business, Operations, Computer Science, Product Management, orrelated field
• Experience at a B2B SaaS company with multiple product lines, or platforms
• Background in the early childhood education, K-12, or adjacent vertical software markets
• Experience working alongside an AI strategy or in organizations that are activelyadopting AI-driven development workflows

• This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods
• Frequently…