Program Manager II

Program Manager II Position Features

• 5+ years of experience in business process analysis, process improvement, or a related field.
• Experience with process mapping, workflow analysis, and process modeling techniques.
• Strong business process analysis and documentation skills.
• Ability to identify automation opportunities and design AI-ready processes.
• Analytical thinking with the ability to evaluate complex workflows, data, and business needs.
• Ability to translate business requirements into structured process designs, decision logic, and implementation recommendations.
• Strong stakeholder management, communication, and influencing skills.
• Experience managing multiple initiatives and priorities simultaneously.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Visio.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

• Experience supporting automation, intelligent workflows, or AI-enabled solutions.
• Knowledge of process improvement methodologies such as Lean or Six Sigma.
• Experience partnering with product, technology, and operations teams to implement process enhancements.
• Experience identifying decision logic and requirements that supp

• Conduct detailed business process mapping and documentation, emphasizing automation opportunities and AI/agent-based enablement.
• Translate business process insights into structured requirements, decision points, and inputs that support automation and AI-driven solutions.
• Design and recommend optimized processes and workflows that improve efficiency, productivity, and customer and employee experiences.
• Partner with cross-functional stakeholders to align on process changes and implement process improvement initiatives.
• Evaluate end-to-end processes to identify gaps, inefficiencies, and opportunities for optimization.
• Support the design of scalable, repeatable business processes that enable automation and intelligent workflow execution.
• Facilitate stakeholder alignment and adoption of process improvements through effective communication and influence.
• Monitor implemented solutions and recommend enhancements based on performance outcomes and business needs.
• Contribute to the development and refinement of processes, systems, and automation-enabled products.

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The pay transparency policy is available here: https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.