Senior Product Manager-Restaurant & Team Member Products

As a Senior Product Manager, Restaurant & Team Member Products, you will lead the strategy, discovery, and execution of a restaurant value stream and the ecosystem of capabilities that support it. This role is responsible for identifying opportunities, defining strategy, prioritizing investments, and delivering outcomes that improve restaurant operations, team member experiences, and business performance across Inspire Brands. Unlike traditional product management roles that focus on a single application or product, this position owns a business capability or value stream and is accountable for the outcomes it delivers.

Your scope may include internally developed solutions, third-party platforms, integrations, operational workflows, data, and emerging technologies that collectively enable restaurant operations. Working closely with Operations, Brand partners, Engineering, Product Design, PMO, Architecture, Data & Analytics, Security, and external vendors, you will define vision, establish outcome-based roadmaps, align stakeholders around priorities, and ensure investments create measurable value. Success in this role requires a balance of strategic thinking, customer empathy, operational understanding, technical acumen, and disciplined execution.

Customer Obsession & Product Thinking:
Demonstrates a deep commitment to understanding operators, franchisees, and restaurant team members. Uses evidence, discovery, and experimentation to identify opportunities and validate solutions. Focuses on solving customer problems and achieving measurable outcomes rather than simply delivering features.

Own a Restaurant Value Stream Serve as the product leader for a defined restaurant business capability or value stream. Develop a deep understanding of operational workflows, customer needs, pain points, opportunities, and strategic objectives. Act as the primary point of accountability for the outcomes, health, and evolution of the value stream. Define Strategy and Roadmaps Establish a clear vision and outcome-based roadmap that aligns business objectives, customer needs, operational priorities, and technical capabilities.

Continuously evaluate investment opportunities and make prioritization decisions based on value, risk, effort, and strategic alignment. Identify Investment Opportunities and Build Business Cases Proactively identify value opportunities across the assigned value stream and translate the strongest opportunities into compelling business cases for funding consideration. Lead Product Discovery Partner with restaurant operators, franchisee, team members, and stakeholders to uncover problems, validate opportunities, and identify meaningful solutions.

Leverage restaurant visits, observation, research, customer feedback, process analysis, and data to inform decision-making and guide investment priorities. Manage a Capability Ecosystem Evaluate, enhance, and optimize the collection of solutions that support your value stream, including internally developed applications, third-party platforms, integrations, workflows, and vendor partnerships. Make recommendations regarding build, buy, integrate, optimize, or retire decisions based on business value and long-term strategy.

Drive Cross-Functional Execution Collaborate closely with Engineering, Product Design, Architecture, Security, Data & Analytics, PMO, Operations, Brand teams, and external partners to deliver high-quality solutions. Build alignment, navigate competing priorities, and ensure successful execution across a complex stakeholder landscape. Define and Measure Outcomes Establish KPIs and success metrics that measure customer value, operational performance, adoption, and business impact. Monitor results, identify opportunities for improvement, and drive continuous optimization based on data and feedback.

Lead Through Influence Influence decision-making across business and technology teams without formal authority. Communicate effectively with stakeholders at all levels, facilitate tradeoff discussions, and build alignment around priorities and strategic direction.

Minimum Bachelor's Degree in Business, Computer Science, Engineering, Information Systems, or a related field. Preferred Bachelor's or Graduate Degree in Business, Computer Science, Engineering, or a related discipline. Experience 5+ years of product management experience leading software, technology, or operational products and capabilities. Experience owning product strategy, roadmaps, prioritization, and delivery from concept through implementation and optimization. Demonstrated success partnering with both business and technology teams to achieve measurable business outcomes.

Experience operating in Agile product development environments. Strong understanding of customer discovery, requirement development, experimentation, and outcome measurement. Experience evaluating and managing third-party technology solutions and vendor relationships…