Strategic & Partner Success Executive

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Partner Success & Strategic Payments Leader to join our ever-evolving Global Payments for Platforms team and help shape the future of global commerce.

What You’ll Own

A recognized authority in payments partner success strategy and operations, this executive brings mastery of the integrated payments ecosystem — spanning payment cost economics, interchange optimization, acquiring, risk and compliance, payment facilitation, and the software platform go-to-market model. The role exercises independent judgment on novel and complex partner challenges, developing new frameworks and approaches where no established playbook exists.

This is a senior leadership role accountable for partner operational excellence across the full partner success lifecycle — from onboarding and launch readiness through adoption, expansion, and long-term value realization. The leader manages a multi-discipline team spanning Partner Success Operations, Partner experience, and Operations, with results that directly shape partner experience, retention, growth, and the quality of the payments experience delivered to hundreds of thousands of merchants through the partner portfolio.

As the architect of how Global Payments for Platforms enables, retains, and grows its software platform partners at scale, the primary mandate is clear: every partner activates faster, ramps to full payment volume, retains merchants, and continuously improves the economics of their payments program. Strategic and innovative thinking, balanced with commercial rigor and an unwavering focus on partner experience, defines how this leader operates.

• Partner Onboarding and Launch Success:
  Design and govern a structured (post implementation) partner onboarding and ramp process that drives 30/60/90-day ramp milestones. Develop launch playbooks, readiness checklists, and cross-functional coordination and enablement frameworks that ensure every new partner launches with confidence — from integration certification through merchant boarding (KYB/KYC, MID setup), volume and MID ramp.
• Partner Enablement Strategy:
  Build and continuously refine a multi-format enablement program that equips partners’ teams, and Global Payments Implementation, operations, and support teams with the knowledge and tools to drive payment adoption across their merchant portfolios. This includes payments education (transaction lifecycle, merchant boarding, risk and compliance fundamentals, interchange optimization), role-based training tracks, certification programs, and a self-service knowledge library structured for scale and RAG-ready deployment.
• Payments Cost and Margin Analysis:
  Own in-depth analysis of the payment cost drivers impacting partner margins, including interchange qualification rates by card type, industry, and ticket size;
  Level 2 and Level 3 (L2/L3) data pass-through optimization for B2B and government transactions; downgrade root cause analysis by MCC, card brand, and transaction type; and reclassification exposure reviews. Develop partner-facing margin optimization frameworks and lead structured interchange reviews that demonstrate measurable ROI.
• Business Process Optimization:
  Analyze, design, and continuously improve the operational processes that govern every stage of the partner payments lifecycle — from KYB/KYC and merchant boarding through payment processing, dispute management, reconciliation, and billing. Build and maintain a living process catalog, identify automation opportunities, and drive efficiency through orchestration across internal systems and partner touchpoints.
• Chargeback and Risk Program Management:
  Partner with Risk and Compliance to ensure software platforms and their merchant portfolios maintain healthy dispute ratios, understand Visa DMP and Mastercard ECP thresholds, and have access to proactive remediation guidance, CDRN and RDR enrollment support, and structured chargeback triage resources — including prioritization frameworks by transaction volume and partner revenue impact.
• Digital Transformation and Automation:
  Champion…