Co-op, Customer Engagement and Loyalty

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

The Customer Engagement and Loyalty (CE&L) organization at Delta works to better understand and deepen our relationship with customers by offering new ways to engage with the Sky Miles program and the Delta brand. Our focus is on creating richer experiences for Sky Miles Members by adding utility to their miles and providing more ways to leverage their loyalty both onboard and beyond the flight.

Our broad portfolio of loyalty partnerships and products helps Delta diversify its commercial strategies, expand high-margin revenue streams, and support long-term growth.

As part of the Customer Engagement and Loyalty team, this individual will support initiatives across Travel Products (Delta Stays, Delta Cars, Delta Vacations, Delta Cruises, and Trip Protection) and/or Loyalty Partnerships. This role provides an opportunity to gain experience supporting customer-facing products, partner programs, and business initiatives in a collaborative environment. The team works with a diverse portfolio of travel, retail, and lifestyle partners, including loved brands such as Starbucks, Airbnb, Uber, Hertz, and Expedia.

The ideal candidate is detail-oriented, adaptable, and eager to learn.

• Business & Partner Support:
  Support projects and day-to-day activities across Travel Products and Loyalty Partnerships.
• Analysis & Reporting:
  Analyze customer feedback and business performance to identify opportunities for improvement; support reporting, tracking, and data analysis that inform business decisions.
• Continuous Improvement:
  Assist with process improvement initiatives that enhance team efficiency and the customer experience; support competitive benchmarking and other ad hoc analyses.
• Cross-Functional Collaboration:
  
  Partner with internal teams and external stakeholders to support business objectives and the execution of team priorities.

• Must be enrolled full-time in a bachelor's degree program.
• Minimum 3.0 GPA.
• Available to work full-time for three alternating semesters:
  Spring 2027, Fall 2027, and Summer 2028.
• Must be able to work onsite in Atlanta, GA for the duration of the Co-op.
• Strong organizational, analytical, and communication skills.
• Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
• Self-motivated, detail-oriented, and eager to learn.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Participating in the Co-op program does not guarantee a full-time opportunity at Delta Air Lines upon graduation. This position is intended to provide educational and professional work experience to prepare the student for the workforce.
• Cannot actively take any courses (inclusive of online or in-person) and work as a Co-op/Intern at the same time, which may delay graduation by 1-2 semesters.
• Demonstrates a commitment to safety, security, and protecting personal data.
• Embraces diverse people, thinking, and styles.
• Must be at least 18 years old and authorized to work in the United States.

• Preferred majors include Business, Marketing, Economics, Business Analytics, Information Systems, Industrial Engineering, Aviation Management, or related fields.
• Interest in customer loyalty, partnerships, marketing, or the aviation industry.
• Strong analytical, presentation, and communication skills.
• Experience with project management, data analysis, or process improvement through coursework, internships, or extracurricular activities.