Global Director, Supplier Agency & Innovation

JOB DESCRIPTION

Make your mark for patients

We are seeking a strategic, detail-oriented procurement leader to serve as our Director, Supplier & Agency Performance & Innovation - Global
. This is a hybrid position in Atlanta, GA.

In this newly created role, you will establish and run supplier/agency performance management, and procurement best practices across the marketing and indirect procurement organization. You will drive continuous improvement and supplier-enabled innovation across the ecosystem - turning performance insight into measurable improvement, new capabilities, and strategic value-creation projects with our most important agencies and suppliers. This role spans > $800M in marketing and indirect spend across a wide range of strategic suppliers and agencies in the U.S. and EU.

You will report to the Global Head of Marketing/Selling & Impact Procurement and will partner closely with the Director, Agencies & Media, and the Director, Market Insights & Patient Services Procurement, as well as business stakeholders across Marketing, Finance, Patient Insights, and Patient Services, to:

• Build performance standards into contracts at signature
• Elevate agency and supplier performance through continuous improvement after signature
• Establish enterprise-wide governance and best practices
• Report performance results with clear, data-driven narratives
• Drive supplier-enabled innovation and new agency/supplier operating models across the ecosystem

• Supplier/Agency Performance Management Framework
  : KPIs, SLAs, and scorecards tied directly to MSA/SOW commitments, balanced across cost, quality, service, innovation, and sustainability - used to surface improvement and value-creation opportunities, not only to monitor
• Continuous Improvement Program
  :
  Design and lead a structured continuous-improvement program across the supplier and agency ecosystem - benchmarking, maturity assessment, and joint improvement roadmaps that raise quality, speed, and effectiveness year over year
• Supplier-Enabled Innovation
  :
  Build a supplier-/agency-led innovation pipeline - source new capabilities, ways of working, and emerging technologies from partners; run innovation forums and pilots; and scale what works across markets
• Strategic Partnerships & SRM
  :
  Segment suppliers and agencies into strategic, preferred, and transactional tiers with differentiated engagement - executive sponsorship and joint business planning that turn top partners into sources of competitive advantage
• Agentic AI & Emerging Technology in the Ecosystem
  :
  Shape how agentic and generative AI is deployed across the agency and supplier ecosystem as an innovation and productivity lever - setting standards for quality, data privacy, IP, brand safety, and human oversight, and reflecting AI-driven productivity in commercial models and ways of working
• Contracting/Procurement Best Practices
  :
  Partner with category leadership. Establish and document procurement best practices, playbooks, and standards across the function, and embed a continuous-improvement capability within the category teams so improvement and innovation become business-as-usual
• Quarterly/Annual Business Reviews (QBRs):
  Lead with top-tier agencies and suppliers, presenting performance data and improvement plans. Run a tiered cadence where each review drives a decision (retain / expand / reduce / remediate / exit) and advances a joint innovation and improvement agenda - not a read-out
• Vendor Improvement Plans
  :
  Identify underperformance trends and drive corrective action plans in partnership with category leads, using structured root-cause / CAPA methodology with timelines, measurable targets, and tracking to closure
• Agile Teams & Strategic Value-Creation Projects
  :
  Develop agile methodology to partner with adjoining Marketing & Selling Procurement teams to assist with major PR/RFP processes with best practices / performance improvement. Stand up and lead cross-functional agile squads that deliver strategic value-creation projects with our most important agencies and suppliers - e.g., agency-model redesign, ways-of-working and speed-to-market improvements, and…