Associate Client Success Manager

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere;

where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Aderant is seeking a Assoc. Client Success Manager

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere;

where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter.

It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.

Our people are our strength.

Assoc. Client Success Manager (CSM)

Mid to Senior Individual Contributor (portfolio-dependent)

Director/Sr. Director/, Client Success

The Client Success Manager (CSM) is accountable for ensuring customers achieve meaningful business outcomes through successful adoption, value realization, and proactive risk management. Acting as a trusted partner, the CSM drives clarity, alignment, and accountability across the customer lifecycle to support retention, renewal, and long-term growth.

• Translate customer goals and challenges into clearly defined success outcomes
• Develop and maintain structured plans that align outcomes, actions, owners, and timelines
• Track progress and ensure closure of root causes impacting client success

• Drive adoption and effective use of assigned Aderant solutions
• Guide customers on best practices, workflows, and operationalization
• Support time-to-value through structured planning and ongoing engagement

• Monitor client health indicators (usage, adoption progress, CSAT, engagement signals)
• Identify and address risk early in partnership with Support, Product, Professional Services, and Sales
• Initiate structured recovery plans when outcomes or relationships are at risk

• Serve as the central point of coordination across internal teams to ensure success
• Set and manage expectations with customers and internal stakeholders
• Escalate appropriately and participate in executive-level discussions when needed

• Maintain clear, consistent communication with customers regarding progress, risks, and next steps
• Represent the voice of the customer internally
• Document insights, lessons learned, and systemic issues

• Support renewal readiness through demonstrated value and outcome achievement
• Identify expansion or optimization…