Aladdin Client Engagement, Vice President

About this role

About Black Rock Solutions  

Black Rock Solutions (BRS) supports the investment process through the development, deployment and support of our enterprise investment management platform, Aladdin®, which is  utilized  by executives, portfolio management, risk  management  and operations teams. BRS provides strategic advisory and enterprise investment system services for clients with portfolios totaling over  $20 trillion . Our diverse client base includes external institutional asset managers, pensions, insurance companies, banks, and governments around the world.

The BRS business is the natural evolution of Black Rock's long-standing investment in developing sophisticated and highly integrated analytics and systems for managing money.  

About Aladdin Client Engagement  

Aladdin Client Engagement is part of the Aladdin Business within Black Rock Solutions. The team  is responsible for  maximizing the value of the Aladdin product through engagement, education, and close partnership with clients. This is a client-facing role that requires building deep and highly effective partnerships with clients to understand and solve problems as a trusted consultant, problem solver, and business partner.

Position Overview  

We are seeking a strategic relationship manager who can bridge institutional client relationship management with knowledge of client industry needs, financial markets, and the broader Aladdin ecosystem. The successful candidate will help maximize Black Rock's client value proposition, advance client outcomes, and deepen enterprise adoption of Aladdin.

Key Responsibilities

+ Own and expand relationships with clients' senior management, including CIOs, CROs, CFOs, COOs, CTOs, and Heads of Desks, to understand business  objectives  and help clients use Aladdin  expertise  to achieve their firm's goals.

+ Connect client executives with senior Black Rock leaders when  appropriate to  further strengthen the overall relationship and help  facilitate  opportunities for Black Rock asset management mandates.

+ Cultivate and mobilize an extensive network of Black Rock partners across functions to orchestrate holistic, enterprise-wide solutions tailored to each client's strategic needs.

+ Understand each client's business challenges and propose Aladdin-enabled solutions that drive value and adoption.

+ Assist  clients in  leveraging  Aladdin to its fullest across the entire investment and portfolio lifecycle.

+ Own the commercial success and financial outcomes for clients, including renewals, new product subscriptions, and changes to fee structure.

+ Partner with Business Development and clients to  identify  upsell and cross-sell opportunities for  additional  Aladdin products and  services, and  drive those opportunities to successful outcomes.

+ Ensure client product feedback is communicated to Product Managers and work with Product Management and other internal stakeholders to guide and align future development by bringing the voice of the client to the table.

+ Stay current on industry trends to help clients stay ahead of changing conditions and further strengthen standing as a trusted advisor.

+ Engage with clients to define strategic and tactical initiatives to resolve issues, expand adoption, and embed Aladdin. Partner with internal value delivery teams to ensure execution from project  inception  through realization of the desired future state.  

Qualifications

+ 7+ years of work experience in financial services or consulting.

+ Undergraduate  degree in Business, Economics, Accounting, Finance, or Engineering preferred.

+ Strong interest in Fin Tech and financial institutions, including banks and insurance companies, and/or asset management.

+ Strong background in buy-side investment management, risk management, and/or middle-office workflows preferred.

+ Strong understanding of fixed income and equity securities, markets, and their operational workflows; knowledge of alternative investments and their lifecycle is a plus.

+ High level  of comfort with complexity across quantitative, technological, and process-oriented topics.

+ Outstanding communication skills, with the ability to present…