Customer Success Manager (Enterprise
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-08-04
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-04
Job specializations:
-
Business
Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
- As an Enterprise Customer Success Manager, you will manage a portfolio of our largest global clients, acting as a strategic advisor to drive product adoption and deliver measurable business outcomes
- Develop and execute strategic customer success plans, establishing executive-level relationships and presenting performance insights through Executive Business Reviews (EBRs)
- Monitor customer satisfaction, analyze health metrics, and proactively mitigate churn risks while identifying opportunities for revenue expansion
- Collaborate cross-functionally with internal teams to represent the voice of the customer, influence product roadmap, and drive continuous improvement
- Support clients through change management and best practices implementation, maximizing platform value and ensuring successful onboarding to renewal processes
- Stay current on boutique fitness industry trends and contribute to the scalability of the Customer Success function through documentation and process optimization- A strong understanding of the boutique fitness industry is essential
- Direct experience or deep understanding of the fitness industry, with a strong preference for experience in boutique fitness operations or software
- Strong ability to translate customer goals into actionable plans that deliver measurable value
- Proficiency with CRM systems (Salesforce preferred) and the Microsoft Office Suite (Teams, Excel, PowerPoint, Word, Outlook)
- 5+ years of experience in Customer Success or Account Management within a SaaS or technology company, preferably with enterprise clients
- Excellent communication, presentation, and interpersonal skills
- Proven track record of managing and growing large customer accounts, including executive engagement and renewal ownership
- Global experience or ability to work effectively across different regions and time zones is a plus
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