National Client Manager

Responsibilities

• Manages the service of a portfolio of National Accounts.
• Builds, maintains, and strengthens client relationships.
• Utilizes networking and contacts in appropriate professional organizations to network with potential clients and to develop intelligence regarding firm's competition.
• Collaborates with the National Practice Leader, Account Managers, Executives and other departments to coordinate client and project pursuits and new business opportunities with potential pursuits.
• Interacts with clients on a regular basis.
• Ensures consistency and accuracy of customer account deliverables.
• Keeps current with knowledge and trends of clients' industries and creates and sustains strong relationships within these industries.
• Establishes clear timelines to meet client requirements and anticipates obstacles and provides solutions.
• Identifies business initiatives and improvements.
• Produces and proofreads statements of qualifications and proposals.
• Communicates with clients during the pre-project/proposal phase with a focus on generating business.
• Compiles and provides information in the client database and maintains accurate and complete customer account information.
• Maintains and updates the client database for regional and national accounts to develop leads and target marketing.
• Maintains and tracks an active list of all projects being executed for specified national clients.
• Collaborates in the creation of marketing/business development plans and budgets specific to national accounts.
• Maintains consistent interaction with multiple offices including principals, directors, managers, and others to effectively support the marketing strategy for the growth of national accounts.
• Partners with Account Managers and Executives in maintaining and nurturing client relationships, managing customer accounts, and achieving sales objectives.
• Provides research, data consolidation, and recommendation development used to create internal reports, process documents, and/or industry trend reporting.
• Creates work plans and meets project deadlines
• Note:
  
  this role may require occasional out of office visits to other ECS facilities throughout the region.

• BS degree in a field related to our service lines.
• 10+ years of experience in a related field.
• 15 years related experience may be considered in-lieu of degree.
• Ability to prioritize, multi-task and successfully meet deadlines.
• Excellent written and oral communication skills and relationship building skills.
• Proficiency in MS Office and database management.
• Proven track record of servicing clients with a high level of satisfaction.
• Strong commitment to team-building.
• Strong knowledge of our service lines and client needs.

ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 3,000 employees in 100+ offices and testing facilities coast to coast. ECS is currently ranked #60 in Engineering News-Record’s Top 500 Design Firms (April 2026), #148 in Engineering News-Record’s Top 200 Environmental Firms (October 2025) and #50 in Zweig Group’s Hot Firm List (May 2025).

For additional information about ECS, visit:

ECS is an Equal Opportunity Employer.