Enterprise Account Manager

## Enterprise Account Manager Apply locations:
Atlanta, GAtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R-102915##
** JOB PURPOSE
** The
** Enterprise Account Manager
** will be responsible for overseeing and managing the transportation needs and services for large-scale clients. The ideal candidate will serve as the primary point of contact, ensuring high-quality service delivery, maintaining strong relationships, and optimizing logistics operations. This role requires exceptional communication skills, strategic problem-solving, and a deep understanding of the transportation and supply chain industry.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Serve as the main point of contact for Enterprise clients, ensuring strong relationships and understanding of their transportation needs and goals.
* Actively engage with key internal/external stakeholders, maintaining regular communication to discuss service performance, upcoming needs, and potential improvements.
* Collaborate with internal teams (e.g., operations, customer service, supply chain) to ensure that the client’s transportation needs are met and that all logistics operations run smoothly.
* Manage account’s RFP/bid packets with applicable internal leaders and departments to drive contractual volume
* Apply understand of inner workings of customer contracts to effectively manage tender acceptances and rejections, ensuring alignment with client expectations and organizational capabilities.
* Oversee and manage routing guides to ensure compliance with client specifications and optimize carrier assignment for serviceability, cost-effectiveness, and efficiency.
* Utilize internal tools and market knowledge to add strategic spot volume
* Act as the primary point of escalation for any issues related to transportation, quickly addressing and resolving any client concerns or operational challenges
* Act as an escalation point for customer's operational leaders
* Proactively identify potential disruptions and take steps to prevent delays or service failures
* Utilize understanding of optimal scheduling standards to ensure timely and efficient transportation services for clients and drive attractiveness to carriers.
* Provide direction and delegate tasks to Account Coordinators
* Work proactively with customer to provide the most cost-effective solutions with the highest quality of service
* Create and maintain account-specific SOP docs to be shared with Account Coordinators and Supporting functions of the Operation
* Track key performance indicators (KPIs) such as on-time delivery, cost efficiency, and client satisfaction.
* Provide regular performance reports to clients, identifying trends, areas for improvement, and strategies for optimization and growth.
* Work alongside Operations Manager and Account Coordinators on plans of execution
* Involvement in finding billing/credit/AR resolutions
* Monitor and manage customer’s credit to limit credit-related problems
** KNOWLEDGE, SKILLS, AND ABILITIES
*** Ability to multitask and prioritize tasks at hand
* Ability to oversee the successful implementation and delivery of services to enterprise clients
* Ability to read, analyze, and interpret common industry documents and reports
* Proactively addressing client concerns, driving product adoption, and fostering strong customer relationships
* Excellent interpersonal, verbal, and written communication skills; ability to communicate with various levels of leadership
* Ability to streamline processes, identify areas for improvement, and work efficiently to maximize results in a fast-paced environment
* Ability to effectively communicate and mediate with all levels of management within the company
* Ability to calculate figures and use basic arithmetic
*…